Customer Service Medical

ONEOUMA THUI CHAPMAN

**** *. **** **. #****, IRVING, TX. 75063; 972-***-****; ***********@*****.***

OBJECTIVE: To secure a full time position discipline that will leverage my education and experience..

HARDWARE/OFFICE SKILLS:ICD-9/CPT/HCPCS Coding; Medi-soft Software Office; Medical Manager Software; HCFA/CMS 1500 Form; 1450 Form; 10-Key; Explanation of Benefits; HIPAA; Microsoft Office, Medical Terminology, Medical Insurance and Billing, Medicare/Tricare Reimbursement Lab, Billing Administration, Medicare Reimbursement.

HIGHLIGHT OF QUALIFICATIONS:

• The knowledge of working in a business while using experience to manage the front and back office.

• Customer service oriented skills and the ability to communicate with a diverse group.

• Prepare and review insurance claim forms and related documents for processing.

• Abstract and analyze documentation and its use in accurate coding procedures.

• Experience in explaining insurance benefits to patients and answer all questions.

• Confidentiality used pertaining to clients and patients.

EXPERIENCE:

Menas Home HealthCare Inc., 09/2010 – Present

Administrative Assistant

• The knowledge of working in a business while using experience to manage the front and back office.

• Abstract and analyze documentation and its use in accurate coding procedures.

• Confidentiality used pertaining to clients and patients.

• Type and key-in Oasis, 485’s (CMS FORM)

• Check Nurse Notes (QA Nurse Notes)

US Home Health care Inc., 10/2009 – 09/2010

Medical Coder/ Receptionist

• Responsible for verifying insurance claims while updating patient records.

• Handled incoming & outgoing phone calls related to medical billing.

• Organize all filing

Abeo – Fort Worth, TX 03/2009 – 04/2009

Medical Insurance, Coding and Biller Externship

• Verified insurance and updated patient records

• Returned mail, filed and answered phones

• Made notes on medical accounts, signed and mailed claims

• Responsible for batch preparation, Mrans

Touchstone Wireless – Fort Worth, TX 08/2007 – 03/2009

Phone Runner

• Meet production goals on a daily basic

• Data entry manipulation and retrieval in Excel system

• Generation and distribution of daily reporting

ATCLE – Fort Worth, TX 02/2005 – 08/2007

Returns Support-Exceptions

• Strong problem solving experience with complicated exception returns

• Daily communications and resolutions with client helpdesk on escalated client customer issues

• Data entry manipulation and retrieval in Excel system

• Generation and distribution of daily reporting

THE REGENCY – Fort Worth, TX 04/2000 – 07/2007

Receptionist

• Answered and screened multiple phone lines

• Handled incoming & outgoing phone calls related to medical billing.

• Organize all filing

• Daily communications and resolutions with client helpdesk on escalated client customer issues

KIMBERLY-CLARK INC. – Fort Worth, TX 08/1990-04/2000

Quality Control/Machine Operator

• Pass and reject product

• Run and operate machine

• Trainer on the floor

EDUCATION:

Westwood College- 2009: Medical Insurance, Coding and Billing Diploma/ Cumulative GPA3.26

Tarrant County College- 1987: Associates in marketing

Keller High School- 1985: High School Diploma

REFERENCES: Available upon request

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