James Phil Kapsimallis

***** ********** **. **********, **. 91325

rj9eeb@r.postjobfree.com

818-***-****

Qualifications

Thorough knowledge of all automotive service repair operations from the planing, scheduling mangement and quality control of shop operations to the origination development and documenting of service interactions involving equipment/parts suppliers, technical support coordinator, after market manufacturers, distributors, fleet maintenance directors and individual owners. Practiced at designing/implementing policies and procedures, troubleshooting/streanlining deficiencies and evaluating/recommending efficiency/cost-base changes and refinements to optimize consistent CSI (customer satisfaction index)uptrends.

Experience

October 2001 to present certified service consultant with Lincoln, Mercury and Mazda Star Lincoln Mercury Mazda

January 2000 to October 2001 service consultant for 18 months and service manager for remainder of employment. Honda of Pasadena

Vitae of prior work history and background experience

March 1998 to November 1999 Todey Mazda Hyundai

service manager

October 1995 to March 1998 Kramer Mazda

service manager

May 1994 to April 1995 Gardena Mazda

service manager

June 1983 to May 1994 Torrance Mazda

service manager

November 1981 to June 1983 Hawthorne Mazda

service manager

October 1979 to November 1981 Bunnin Chevrolet

service manager

September 1976 to October 1979 Hawthorne Mazda

service,body shop and parts manager

September 1973 to August 1976 Executive Chevrolet

parts truck driver and parts counterman

Education

Van Nuys school, Van Nuys,California

Diploma (June 1973)

References

Rick Perez

shop foreman Star Lincoln Mercury MAZDA

818-***-****

Wayne Tanouye

Epic Wood Works Owner

661-***-****

Cedric Young

California Highway Patrol Shop Manager

818-***-****

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