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Administrative Assistant Customer Service

Chicago, Illinois, 60649, United States
November 22, 2010

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LaDwyna Williams

**** *. *****, *** ***** Chicago, IL 60649 C: (773) ***-****


• Over 10 years experience working in an administrative setting

• Over 10 years experience providing excellent customer service

• Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and Access

• Excellent problem-solving and interpersonal skills


University Chicago Business Booth School (Temp Agency) Chicago, IL 10/10 to Present

File Clerk/ Data Entry

• Maintain information on records of alumni, donors, friends and organizations in the database system Griffin and Community Directory

• Add or modify kin relationships, make name changes, and other electronic updates

• Examine and maintain records of related individuals for cross-reference and consistency of information

• Research using internal University and on-line databases to clarify data discrepancies and add/update information on each record

C.H. Robinson (TMC) Chicago, IL 05/10 – 08/10

Appointment Clerk

• Scheduled an average of 120 delivery appointments daily for major corporations such as Pepsi, Coca Cola, Wal-Mart, Sam’s Club, Campbell’s, and Ocean Spray

• Served as a first point of contact when delivery times were not met and communicated the issues to all internal and external constituents involved

• Coordinated consignees’ deliveries and followed accounts’ details to create a smooth process flow

Prosperity House Women Shelter Chicago, IL 05/06 – 05/09

Administrative Assistant (Laid Off)

• Proof-read, reviewed, and edited Executive Director’s government grant proposals to ensure deadline for submission was met

• Performed intensive outreach to women’s correctional facilities to market shelter’s services

• Completed administrative work for the Executive Director: copying, faxing, filing, creating business cards, placing 50 phone calls daily, and answering inquiries on services offered

• Created a daily activities schedule for 10 shelter residents.

Policy Studies Inc. Chicago, IL 08/04 – 04/05

Administrative Assistant (Contract with State of IL)

• Recorded modifications to child support cases in State of IL’s Family Support Information System (FSIS) every 36 months

• Communicated with all counties in Illinois to keep confidential data accurate and up-to-date

• Retrieved child support payment records from Cook County’s and State of Illinois’ A/R system

• Prepared and submitted legal documentation to the State Attorney’s Office

Maximums Corporation Chicago, IL 08/97 – 08/04

Clerical Assistant/Modification Assistant (Laid off; Contract with State of IL)

• Input a high volume of caseload data into an internal system to track cases’ status

• Determined child support amount owed by non-custodial parent and matched it to Support Orders from the State Attorney’s Office

• Prepared modification files, verified present employment, closed modification cases, pulled A/R data from Cook County’s system, and forwarded the file to the Modification Specialist.


The Cara Program Chicago, IL

Certificate of Achievement for successfully achieving The Cara Program’s Standard of Personal and Professional Excellence, 04/10

A Knock at Midnight Community Technology Center Chicago, IL

Certificate of Completion of 32 hrs Basic Computer Literacy (Basic MS Office Skills), 04/10

Certificate for Outstanding Commitment to Class Attendance, 04/10

Percy Julian High School Chicago, IL

High School Diploma

LaDwyna Williams

7605 S. Yates, 2nd Floor Chicago, IL 60649 C: (773) ***-****


Vicki L. Hudson-Stapleton

Senior Trainer

The Cara Program

237 South DesPlaines

Chicago, IL 60661


Nadejda Roussinova

Career Pathways Resource Center

Employment Relations Specialist

950 East 61th Street

Chicago, IL 60637


Jessica Comfort


C.H. Robinson (TMC)

600 W. Chicago Ave

Chicago, IL 60611

800-***-****, ext. 1016


Naml Chaney

Self-employed, Chaney & Chaney

8325 S. Criegier

Chicago, IL 60617

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