Btech in computer science.

ANJU.PREMY.ALEX

Melrose, Konnamankara, Adoor, Pathanamthitta, Kerala 691523

+973-********, 13613840

Date of Birth -26 Nov 1987

****.*****@*****.***

Summary

An emotionally intelligent and energetic professional withvaluable experience in HR & Recruitment, Training and Development, Marketing and alsoCustomer and Technical support.

Seeking a more challenging and responsible long termposition in a forward-thinking and opportunity-ladenorganization, where I can contributeto employee competence and customer satisfaction through my strong interpersonal abilities andin the process add newskills to my repertoire.

Key Skills

Interpersonal

Effective Communicator

Problem Assessment and Troubleshooting

Multi-tasking

Winning Client / Customer Trust

Counseling Clients / Customers over Phone

Technical

Norton Certified Professional

Trained in C++, Java, SQL Server

Good Typing Speed

Installation, Maintenance and

Troubleshooting of Personal Computers

Work Experience

Gigsof Solutions Pvt LtdJanuary 2012 to May 2012

Homepage :http://http://www.spotwriters.com/

Gigsof Solutions is the Software wing of Spotwriters Technologies Pvt Ltd. Spotwriters Technologies Pvt Ltd is an online marketing firm specializing in services like Search Engine Optimization, Website optimizations, Website Maintenance, Online advertisement management ,Content writing, PR Management of Websites etc.

HR and Marketing Manager

Job Responsibilities

HR & Recruitment

• Interviewed, Trained and DevelopedCompetent Personnel.

• (Recruitment process involved placing ads, mass mailing, scheduling interviews and was the official contact for

employmentinquiries.)

• Partnered with the management and employees by responding to employee relations issues, inquiring into the

complaintsand achieving fair and consistent resolutions.

• Managed all aspects of payroll to ensure that all the transactions are in accordance with the company policies,

regulations and procedures.

• Conducted employee performance analysis andsuccessfully developed and implementedimprovementplans.

Marketing & Research

• Analyzed Industry Trends and Competitor Data and devised and applied new marketing strategies.

• Counseled clients from around the globe using Video Conferencing and Chat, both voice and non-voice.

• (An in-depth knowledge of the company services was required during client counseling sessions.)

• Coordinated with the Technical Department to draw out a plan to accomplish client requirements.

• Evaluated proposals and negotiated with prospective clients.

• Worked closely with the management to analyze company performance and suggested improvements.

Results

• High Monthly Turnover.

• Developed good rapport with clients.

Sutherland Global ServicesNovember 2010 to December 2011

Homepage :http://www.sutherlandglobal.com/

Sutherland Global Services is a multi-national technology-enabled BPO services company providing integrated Platform-based and Analytics enabled business-cycle support solutions for major Industry Verticals and global industry leaders.

Norton Certified Customer & Technical Support Professional

Job Responsibilities

• Solved customers’ issues, technical and non technical related to the wide range of Norton products by

making use of the numerous software tools availableincluding remote access.

• (Involves interacting with customers from around the globe.)

• Coordinated with various departments to provide timely solution to the customer.

• Customer Retention.

• Advising Norton Security Solutions based on need and budget.

Awards and Recognitions

• Member of the Pilot Team for Live testing the Symantec chat software.

• Selected as the Symantec process representative to the Analysis and Improvement forum

• Top Performer for the month of March.

• Recommended to the training team.

• Voice Certified

Education

Title Institution Board / University Year

Btech, Computer Science Sree Buddha College of Engineering Kerala 2010

Plus 2 Thapovan Public School CBSE 2006

10th Thapovan Public School CBSE 2004

Other Information: Languages Known – English, Hindi,Malayalam

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