Retail Management, General Management

Focus of Interest: RETAIL MANAGEMENT

- Dedicated, self motivated, and results-focused professional with exemplary planning, prioritizing, and goal setting skills; perform exceptionally within fast-paced, highly stressed situations with emerging and multiple responsibilities

- Recognized for consistently surpassing sales targets and goals while contributing to increased market share, profit and revenue growth

- Highly skilled in utilizing strategic thinking, innovative problem solving, and leadership skills to bring forth outstanding results

- Proven ability to implement effective strategies and solutions to improve productivity and achieve overall business goals

- Establish and maintain rapport, motivate, and provide support for customers based on knowledge and integrity; effectively utilizes ability to complete task while ensuring company and client satisfaction

- Equipped with in-depth knowledge of P & L statements and Accounting Ledgers

SELECTED ACCOMPLISHMENTS

- Played pivotal role in increasing sales annually; reduced shrink from 3.8 percent to 3.2 percent for Walgreens

- Provided exceptional performance in facilitating training with associates and assistants to be promoted by district managers to higher positions at Walgreens

- Successfully increased sales in the first year by more than $200,000, followed by another two years of sales growth for the Bridgton AG

- Proactively involved in development and implementation of UPC scanning system and POP signing system for Cost Plus Foods

PROFESSIONAL EXPERIENCE

STORE MANAGER/ASSISTANT MANAGER - WALGREENS - Clermont, FL 2000-2008

- Supervised all facets of business operations involving inventory and cash receipts reconciliation

- Performed specific service such as developing pictures for customers

- Coordinated workload and involved in human resources functions including hiring, training, and personnel evaluation

- Worked collaboratively with District Manager to develop methods and procedures to optimize profitability and business expansion

- Maintained records relative to purchases, sales, and payroll; held responsible for inventory of stocks

- Examined merchandise to ensure correct pricing, displays and functions as advertised

- Efficiently handled and resolved complaints regarding service, product, and personnel to ensure customer satisfaction

GROCERY MANAGER/ ASSISTANT MANAGER - COST PLUS FOODS - Lakeland, FL 1998-2000

- Effectively applied outstanding leadership skills in overseeing personnel within grocery department

- Provided assistance to General Manager with all store operations, including customer service, cashiers and other supervision, opening / closing, scheduling, and overall store management

- Collaborated with owner and Store Manager to select, design, install and provide user training for a UPC code scanning POS system

- Contributed in selection, implementation and user training of POP advertising software

- Worked collaboratively with Store Manager to reset and remerchandise store to generate more sales opportunity

OTHER EXPERIENCE

Co-Manager, Hobby Lobby, Anderson, SC: 2008

Store Manager, Speedway, Winterhaven, FL: 1996-1998

Store Manager, Bridgton AG/Grant's Supermarket, Bridgton, ME: 1988-1996

EDUCATION

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GENERAL STUDIES

University of Maine at Presque Isle, Presque Isle, ME

University of Southern Maine, Portland, ME

PROFESSIONAL TRAINING

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Certified Pharmacy Technician - Food Handling Certified

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