Network Administrator/Customer Service Rep.

Michael Ellison

**** *********** *****

Lawrenceville, Georgia 30044

404-***-****

**********@*****.***

Objective: To secure a challenging and rewarding help desk or data entry position in an office environment.

Summary: Experienced support professional with experience in professional office and call center environments. Knowledgeable of inside/outside sales techniques, customer service, collections and MS Office Suite functions. Excellent communicator, capable of performing duties at a high level.

Work History:

FiServ Financial 2006-2008

Computer Utilities/CD Operations

• Received account information and other confidential files, from banking institutions, to be converted onto CD and mailed back to customer or banking institution.

• Managed database for daily, weekly, monthly and bi-monthly CD’s and files through image software database. Also, created PDF CD’s for customers as well as set up initial account for customers to request their files be converted to disc.

Assurant Group 2005-2006

Customer Service Representative

• Inbound call center, where I would assist customers with details of their homeowners insurance coverage/policy.

• Accepted premium payments online, explained policy/coverage and made daily quotas with majority of calls taken in average handle time.

TSYS Debt Management 2003-2005

Collection Specialist

• Supported inbound/outbound collections call center.

• Continually met monthly quotas to maintain earned bonuses.