Customer Service Quality Assurance
Resume:
Radangie Morales
Summerville SC, 29483
*******.********@*****.***
Objective
Obtain a position at a company where I can maximize my management skills, quality assurance, program development, and training experience with a growing company.
Education
Hanahan High School June 2009 Hanahan, SC
University of South Carolina Aiken August 2009-May 2011 Aiken, SC
Trident Technical College August 2011- Present Charleston, SC
Experience
September 2005-Present (as needed) Receptionist/Secretary Jean’s Roofing and Plus North Charleston, SC
• Assisted clients with choosing details for their home
• Wrote contracts, invoices, forms and work orders for company
• Answered phones and filed documents for company
• Ordered and arranged pick-up for materials necessary for labor
• Gave excellent customer service at all times
November 2010-May 2011 Sales Associate/Customer Service Representative Z’s Perfumes Augusta, GA
• Present customers with above and beyond service
• Resolve customer conflicts or concerns
• Answer customer questions and provide information on procedures and/or policies
• Accurately and professionally aid customers in the best interest of both customer and company
• Ensure that each customer receives outstanding service by providing a friendly environment
• Maintain an awareness of all promotions and advertisements
• Compute and record sale transactions
• Stock and replenish items throughout the store
March 2011 – May 2012 Bookkeeper / Receptionist Revolution Hair Salon North Charleston, SC
• Managed appointments for each client
• Collected and recorded payments
• Communicated with and provided information to customers, employees and other individuals
• Completed clerical tasks
• Answer and receive calls
• Coordinate meetings with staff
• Excellent verbal skills
• Greeter to all visitors and clients
March 2012 – June 2012 Collections Agent DirecTV North Charleston, SC
• Provided excellent customer service at all times
• Assisted customers with making payments to bring account current
• Assisted customers with any issues they were experiencing with account (technological, billing, etc.)
• Assured gratification of all customers that I came into contact with
June 2012 – August 2012 Fraud Prevention Analyst DirecTV North Charleston, SC
• Provided excellent customer service at all times
• Analyzed and researched pending accounts with any discrepancies within information provided
• Verified previously researched information with customer
• Cancelled out accounts with probable evidence of fraud
• Assisted customers in preparing for installation process
Computer and Extracurricular Skills
• Typing speed: 56 WPM with almost error free capability
• Proficient in Microsoft Office 2007/2010 programs
• Knowledge of MDSSII, CMOS and WPS
• Knowledge of transportation automation systems
• Bilingual: Fluent in speaking, reading and writing both English and Spanish
• Able to maintain a secret security clearance
• Knowledge of supply regulations, policies, procedures and other written or verbal instructions relating to receipt and/or issue of stock or property items, and ability to perform basic standard and non-standard clerical tasks
References
Ms. OrrieMae Moree
Trident Hospital Mail Room Coordinator Ladson, SC
Miss Maurielle Jenkins
Justice Brand Representative Augusta, GA
Nate Hubbard
Coca-Cola – North Charleston, SC
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