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Customer Service Quality Assurance

Location:
Summerville, SC, 29483
Salary:
open for discussion
Posted:
August 14, 2012

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Resume:

Radangie Morales

*** ********** **.

Summerville SC, 29483

843-***-****

rgqwf9@r.postjobfree.com

Objective

Obtain a position at a company where I can maximize my management skills, quality assurance, program development, and training experience with a growing company.

Education

Hanahan High School June 2009 Hanahan, SC

University of South Carolina Aiken August 2009-May 2011 Aiken, SC

Trident Technical College August 2011- Present Charleston, SC

Experience

September 2005-Present (as needed) Receptionist/Secretary Jean’s Roofing and Plus North Charleston, SC

• Assisted clients with choosing details for their home

• Wrote contracts, invoices, forms and work orders for company

• Answered phones and filed documents for company

• Ordered and arranged pick-up for materials necessary for labor

• Gave excellent customer service at all times

November 2010-May 2011 Sales Associate/Customer Service Representative Z’s Perfumes Augusta, GA

• Present customers with above and beyond service

• Resolve customer conflicts or concerns

• Answer customer questions and provide information on procedures and/or policies

• Accurately and professionally aid customers in the best interest of both customer and company

• Ensure that each customer receives outstanding service by providing a friendly environment

• Maintain an awareness of all promotions and advertisements

• Compute and record sale transactions

• Stock and replenish items throughout the store

March 2011 – May 2012 Bookkeeper / Receptionist Revolution Hair Salon North Charleston, SC

• Managed appointments for each client

• Collected and recorded payments

• Communicated with and provided information to customers, employees and other individuals

• Completed clerical tasks

• Answer and receive calls

• Coordinate meetings with staff

• Excellent verbal skills

• Greeter to all visitors and clients

March 2012 – June 2012 Collections Agent DirecTV North Charleston, SC

• Provided excellent customer service at all times

• Assisted customers with making payments to bring account current

• Assisted customers with any issues they were experiencing with account (technological, billing, etc.)

• Assured gratification of all customers that I came into contact with

June 2012 – August 2012 Fraud Prevention Analyst DirecTV North Charleston, SC

• Provided excellent customer service at all times

• Analyzed and researched pending accounts with any discrepancies within information provided

• Verified previously researched information with customer

• Cancelled out accounts with probable evidence of fraud

• Assisted customers in preparing for installation process

Computer and Extracurricular Skills

• Typing speed: 56 WPM with almost error free capability

• Proficient in Microsoft Office 2007/2010 programs

• Knowledge of MDSSII, CMOS and WPS

• Knowledge of transportation automation systems

• Bilingual: Fluent in speaking, reading and writing both English and Spanish

• Able to maintain a secret security clearance

• Knowledge of supply regulations, policies, procedures and other written or verbal instructions relating to receipt and/or issue of stock or property items, and ability to perform basic standard and non-standard clerical tasks

References

Ms. OrrieMae Moree

Trident Hospital Mail Room Coordinator Ladson, SC

843-***-****

Miss Maurielle Jenkins

Justice Brand Representative Augusta, GA

843-***-****

Nate Hubbard

Coca-Cola – North Charleston, SC

843-***-****



Contact this candidate