Project Manager Customer Service

Sheri Reed

***** ********** **. **********, ** 60585

Phone: 815-***-**** (h) or 630-***-**** (m)

e-mail: ****@******.***

Accomplished business and account manager with strong computer, organizational, and communication skills seeks a position in which can further develop my career and gain new experiences; My goal is to continue my career with an organization that will utilize my management, customer service, and administrative skills to benefit mutual growth and success.

Professional Experience

e Strategy Group, Inc.

Business Manager June 2008-present

Manage office staff and supervise daily operations and workflow.

Administer QuickBooks A/R and A/P accounts to determine cash flow and budgeting.

Organize and administer all payroll and human resource functions.

Work with benefits brokers to manage 401(k), life insurance, and health insurance programs.

Reconcile bank statements, credit cards, and project expenses.

Prepare RFPs for vendors, then compare and analyze responses.

Negotiate and execute contractual agreements with both Clients and Contractors.

Manage project costs and resources efficiently while working under tight budgets.

Collaborate with banker and outside funding sources to manage commercial loans and credit.

Coordinate financial decisions and preparations of state and federal reporting with accountant.

Organize project plans and coordinate logistics for focus groups and consumer taste tests.

Coordinate travel reservations and generate associated expense reports for multiple employees.

Tel Control, Inc., Intrado, Inc., Lucent Technologies

Sr. Financial Analyst, Sr. Contracts Administrator, Project Manager 1998-2008

Directed 911 project implementations (changing hardware and software applications) to customers across the country, including the City of Chicago Y2K project.

Provided account management between technical software development team, clients and corporate management and reconciled job costs to client service charges.

Managed collections and receivables for over $8 million in total corporate revenues.

Negotiated contracts and managed and invoicing for $2.5M in annual service revenues.

Created and managed extensive Salesforce.com database to record and track technical support and service activity for over 300 clients.

Prepared and executed contract agreements with both Customer and Contractor for service and support of 911 centers across the United States.

Reviewed and communicated contractual terms and compliance needs for each client.

Implemented action plans to improve productivity, quality, and customer-service standards.

Lead Lotus Notes implementation team to further develop infrastructure, worked with outside software developer to create this database and integrate it with both existing systems.

University of St. Francis

Associate Director of Financial Aid. 1997-1998

Managed office staff and supervised daily operations and workflow.

Developed and published various departmental policies and procedures.

Awarded financial aid packages to graduate, undergraduate, and nursing students on a daily basis-including numerous scholarships, grants, and loan programs.

Administered and balanced the Federal Pell Grant program and the Carl Perkins loan program.

Presented financial aid workshops in order to familiarize new students with the financial aid that was available at the University.

Deloitte & Touche Consulting Group/ICS

Training/Administrative Coordinator. 1996-1997

Supervised and coordinated daily activities in regional training center.

Acted as regional scheduler by assigning consultants to SAP related projects within the Midwest region.

Al-Med Academy of Business and Health Care Professionals

Financial Aid Administrator 1995-1996

Counseled students and parents on financial aid eligibility and award financial aid packages (Title IV and private funding) individually for each student.

Successfully reorganized and updated methods for processing administrative duties by using Microsoft Office programs to organize data, record billing, and improve communication between administrative areas.

Financial Aid Office, SIUC and Department of Higher Education, SIUC

Graduate Assistant 1993-1995

Tracked new students, prepared financial aid transcripts, and verified documentation.

Counseled students and parents regarding financial aid processing and verification issues. Interacted with students on a daily basis giving cancellation and prepayment waivers, work referrals, and answering questions regarding receipt of financial aid.

Provided general support for department chairperson throughout research and administrative duties.

Education Master of Science in Higher Education - College Student Personnel Administration,

Southern Illinois University at Carbondale (SIUC)-Carbondale, IL

May 1995 GPA 3.5/4.0

Bachelor of Science-Vocational Education Studies

Southern Illinois University at Carbondale

May 1993 GPA 3.75/4.0

University of St. Francis, Joliet, IL

Accounting and Economics Coursework towards MBA Program

1998-1999 GPA 4.0/4.0

References

Excellent professional references are available upon request or visible on my LinkedIn profile at http://www.linkedin.com/pub/sheri-reed/7/204/b4.

Software Experience

QuickBooks, Peachtree, Salesforce.com, Oracle, Mas90, Microsoft Word, Microsoft Excel, Microsoft Access, Quicken, Microsoft PowerPoint, Microsoft Project, and Microsoft Outlook. I learn software quickly and easily. I am also familiar with various social media platforms including Facebook, LinkedIn and Twitter.

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