Customer Service High School

Katie Gauss

**** ******* ** ********** ** ***** Phone: 630-***-****

email: **********@***.***

Objective

Seeking a full time position with a company that can provide a challenging environment where I can utilize my customer service and managerial skills. I am interested in being a part of an organization that encourages advancement and allows me to help reach the goals set forth by your company.

Experience

Einstein Bagels September 2010 - Present

Responsible for customer service and food preparation for the over the counter business as well as coordinating catering orders. In recognition of my performance, I was recently promoted into a trainee position to assume the role of shift supervisor.

Super Target, Warrenville July 2007- November 2011

My job in the bakery includes customer service skills by assisting guests with their special cake and dessert orders, helping them choose the perfect “ending” to special occasion meals, as well as helping them with any other pastry needs. I am a trained cake decorator for the bakery and fill in at this position when needed.

Disney College Program Intern January 2008- May 2008

Magic Kingdom, Main Street Confectionary

While interning at Walt Disney World in Orlando, Florida I had the unique opportunity to learn the marketing, customer service and organizational communication process of the Walt Disney Company. My main responsibility was to create delicious confections such as caramel apples, fudge and peanut brittle. I was able to utilize my customer service skills by interacting with guests and had the opportunity to work with the point of sale program at the cash register.

Disney College Campus Representative January 2009-May 2010

College of DuPage

This job involved community outreach within the college atmosphere to recruit interns for the Disney College Intern Program.

Education

College of DuPage Graduated 2009

Associate Degree in Applied Science

While a general degree, my study focused on the culinary arts; pastry preparation & presentation; cake preparation & decoration.

Naperville Central High School Graduated 2005

Skills

Natural leader with excellent customer service and communication skills; Point of Sale knowledge Proficient in Microsoft Word, Excel, and Powerpoint

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