Techincal Support Specialist

Russell L. Hunter Jr.

** *********** **

Richmond, VA 23238

(H)804-***-****

***********@*****.***

To Whom It May Concern:

It was suggested by several referrals that I contact you regarding employment opportunities. My educational background in computer networking systems, along with my hands on experience, makes me an excellent candidate for a position within your company. I have a passion to learn to increase my skills. I pride myself on being timely, dependable, a worker who goes over and beyond the call of duty to ensure that my job is done.

As you will see from the enclosed resume, I currently have job experience in IT help desk. I have more than 2 years of experience in studying in the field of computer networking systems. My written and oral communication skills are excellent. Please contact me at 804-***-**** at your earliest convenience to schedule an interview.

Sincerely,

Russell L. Hunter Jr.

Enclosure

Russell L. Hunter Jr. 23 ASHINGHURST DR.

RICHMOND,VA 23238

***********@*****.***

804-***-****

OBJECTIVE

To secure a computer networking position within a company that will utilize my skill set and opportunities for advancement, as well as the ability to work well with others to benefit the organization and it community partners.

EDUCATION

ITT-TECHNICAL INSTITUTE - Richmond, VA

• A.A.S – Computer Network Systems – 8/2009-6/2011 3.8 G.P.A

EXPERIENCE

Wells Fargo, Richmond, VA (Apex Contractor) July 2011- Present

Technical Support Specialist

• Tier 1 / Call Center

• Serves as the first point of contact for troubleshooting hardware/software PC and printer problems

• BMC Remedy ticket system experience

• Assist Wells Fargo Advisors Smartstation, ACT, InfoMAX, Desktop Support, and Web Support.

• Assist in Windows Administration, Server Administration, Client Administration, and WFA Administration

• Support user’s with NetOp VPN Technology to help users on remote desktop

• Assist with all major and minor computer troubleshooting

• Train new employees for Tier 1 help desk

ACTIVITIES & AWARDS

• Member of National Honor Society

• Achieved Deans list and Perfect Attendance

• Employee of the month (12/2011) for highest problem F.C.R

Skills

Adobe

TCP/IP

MS Office/Excel/Visio

HTML

LAN/WAN

Java

JavaScript

SQL

FTP

Linux

Windows Vista/XP/ Windows 7

Pursing Certifications in:

A+

Net+

Security+

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