Successful Candidate

Kim Craig

Dayton,Ohio *****

Objective: To obtain a position in a field that allows me to utilize my people,selling and computers skills. A position with a company that allows me to grow and be an assest to that company and that company an asset to me.

Summary of Qualifications:

Microsoft Office-Excel, Word & Outlook, Lotus 1 & 2, Windows 95,98,00 and XP,Powerpoint presentation, Typing 45wpm, adept @ filing, organizing, presentations and documents, 10 key calculator, Stars Software, Lexis Nexis.

Work Experience:

CNG Financial, Cincinnati, Ohio

Loan Processing Representative I

2005- Feb 2008

Duties & Responsibilities:

Verification of customer information, such as home phone,employment, social security number and bank account, using Lexis/Nexis. Review and audit customer data entry, Process applications in the loan processing system, update returning customer information, ensure proper due dates of customer loans, document customer interactions, maintain customer files online, ensure the nightly balancing of customer interactions, maintain customer files online, ensure the nightly balancing of customer accounts and creations of ACH file submission, make outbound and receive inbound calls to customers, emails when necessary, ability to work as a team and with other departments.

National City Mortgage, Dayton, Ohio

Proodreader/Document Tester

2002-2004

Responsibility of reading, editting and correcting Loan Documents, worked with IT department creating new and fixing current products before releasing to customers online.

ORC Protel, Dayton, Ohio

Telemarketing/Sales Representative

2003-2003

Responsibility to make automated outbound calls to current and past client members to sell Auto, Travel, Health and Shopping packages with upsell skills. Met daily quota, trained for coach position-teaching new and existing Representatives the dos and dont's of properly selling and up selling.

Jamestown Moraine, Inc. Moraine, Ohio

Sequencer/Forklift Operator

2001-2003

Reponsible for sequencing, labeling, scanning and correctly building GM parts in a timely fashion. Correctly use scan gun, standing forlong periods of time on a 10 hour shift, meet daily quota of 600+ parts per shift, certified forklift driver.

Nulook Fashion, Inc. Columbus, Ohio

Account Executive

2000-2001

Responsible for the wholesale of mens suits and apparel to existing customer base, prospecting to create new accounts in a specific territory. Building a strong relationship with my client base to enhance future business. Utilized troubleshooting and problem solving skills when appropriate, consistently met daily and monthly sales quota and required phone time.

Sears Home Improvement, Worthington, Ohio

Telemarketing/Appointment Setter/Floor Trainer

1988-2000

Responsible for automated outbound calling to residential homeowners to probing for home improvement needs such as soffit, fascia, insulated windows and exterior doors, utilizied rebuttaling techniques in order to set good quality appointments. Consistently met and exceeded sales quota, ranked in Top 10 sales people in the company 6 months consecutively, cross trained for floor trainer and voted team spokesperson.

Accomplishments

Laubach Certified Tutor

Buckeye Girl State Representative for High School Senior Year

President of Guild Girls Organization

VP of Youth Entrepreneur Business for High School Junior Year

Numerous Sales & Quality of Awards work Related

Education

Wilmington College, Wilmington, Ohio

Associate of Arts, Social Services, 1997

Ohio Dominican College

Special Studies 1994

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