Certified Medical Administrative Assistant CMAA

Objective: My goal is to obtain a full-time position in a medical setting that will utilize knowledge and training and gain hands-on experience.

Education: Health Services Information Technology Specialist, CMAA certified

Techskills, Columbus

· Business Computing Essentials

· Business Communications

· Professional Development

· Medical Law and Ethics

· Medical Administrative Essentials

· Proficient in Microsoft Office 2003

· Professional Billing Concepts

· Medical Terminology

Experience Dublin Methodist Hospital, June 2008-Present

Radiology Technician Support - Patient Support/Transport

Citi Group Bolton Field Columbus, OH June 1987-September 2007

Return Checks- May 2005-September 2007

· Verify payments posted to customer’s account

· Apply fees to delinquent accounts

· Create general ledgers for balancing end of the day processes

· Read and / or apply an appropriate note to customers account

Print - June 2004- May 2005

· Maintain quality of statements and letters to be sent to customers

· Input completed jobs into Spectra

Account Services Senior Rep – June 2002 - June 2004

· Provided training for associated to resolve escalated customer complaints

· Research customer payments by using Image and Mobius reports

· Work with managers in collections to prevent charge off status

· Detail oriented with changes in procedures, meeting notes and emails to ensure accuracy

Account Services Rep – June 2000 -June 2002

· Performed account maintenance: adjusting late fees, finance charges and balance transfers

· Excelled in quality and production on customer accounts to achieve Senior Rep status

· Worked in payments with encoding errors and researching archives to maintain compliance

· Handled suspense accounts to ensure compliance

Returned Credit Cards- September 2000-April 2001

Research fast data program to confirm correct address for customer

Issue new credit cards

Statement Mailing- January 1989-September 2000

Ability to work in fast paced environment

Accounting – June 1987-January 1989

Ability to reconcile and balance input data for end of the month reports

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