Customer Service Training

Sheri S. Johnson

**** * ** **, #*** Washington, DC 20019

Phone: 267-***-**** Email: ***********@*****.***

EDUCATION

Graham Webb Academy January 2011 – September 2012

Studying: Cosmetology

MBA Degree, Strayer University – Arlington, VA 22201 September 2005 - September 2007

Major: Management

B.S. Degree, Temple University – Philadelphia, PA 19122 August 1998 – May 2003

Major: Computer Engineering

OBJECTIVE

To seek the position of an apprentice at a reputed salon and to apply my best knowledge and practices to advance my career.

SUMMARY OF QUALIFICATIONS

• Over 900 hours of hands-on lab and client experience and related theory.

• Works well in fast paced environment

• Excellent customer service and communication skills

• Exposure of dealing with a variety of customers, both men and women

• Enthusiastic learner

• Updo training.

• Nail training to include manicures, shellac, gel, tips, and acrylic application

SKILLS Hair: cutting, color and highlighting (foil, cap, and free-hand), permanent waving, chemical

relaxer, braiding, hair extensions, shampooing, Brazillian Blowout, hair treatments, scalp

treatments

Hair Styling: roller placement, blow dry, round brush technique, thermal iron, pin curls, up-

do styles, shaping

Nails: manicures, artificial nails, acrylic, shellac

Administrative: answering phones, scheduling appointments, handling of money

transactions, selling of retail, stocking of inventory

WORK EXPERIENCE

Graham Webb Academy January 2011 – Current

Student

• Consult with customer about their beauty problems and the looks that they are expecting.

• Analyze customer’s hair and features to suggest hairstyles

• Carry out procedures as per the consultation

• Provide tips to customers about chemicals and products

• Demonstrate and sell hair care products

• Schedule client appointments

• Maintain a detailed record of each customer

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate