Sales Customer Service

Career Highlights

• Built a successful “Philly 100” company – within 3 years – after five predecessors failed. Earned this award from Wharton School of Business, for two consecutive years, for having one of the 100 fastest growing, privately-held, $35MM max. companies in the Philadelphia region (#29 in 2004 and #44 in 2005).

• Developed and implemented new company processes and procedures, in a new industry, which led to a 72% mail order department savings. Reduced credit card fraud and product returns by more than $1M per year. Reduced overall cost per order by 25% while supporting a growth rate of 30% per year. Helped establish a web presence.

• Hired and trained sales and customer service staff in yet another industry. Developed sales strategies, commission structures, and operations procedures which led to 100% company growth the first year, 50% growth the second year, and an average 17% in the following seven years.

• Highest revenue and profit producing sales representative yearly for nine years. Established new accounts at a rate more than four times that of the company average. Annually led in the lowest customer attrition rate, lowest returns, and lowest credits. Was the leader in the industry nationwide.

Professional Experience

Valley Forge Asset & Inventory Recovery, Inc. – Ambler, PA August 2006 to Present

President/CEO

• Designed and developed a new start up and was responsible for funding, financial oversight, including P &L. Day to day operations, management, reporting, purchasing and sales distribution of electronic components, IT and industrial products and equipment worldwide.

Lockwood Electronics Corporation – Norristown, PA November 2000 to August 2006

Vice President

• Successfully negotiated the purchasing and sales of excess electronic components and other high-tech equipment. Hired and trained all sales representatives and other staff.

• Lead all aspects of warehouse operations, including receiving, shipping and quality control.

• Also personally generated more than $2 million in sales annually with a gross profit of 28%

Taylor Gifts Inc – Paoli, PA November 1997 to March 2000

Director of Inbound Operations

• Directed and operated a 24/7, 72-seat call center, including, day to day operations, $1M in payroll, hiring, order, customer service, telecom, incoming mail order and credit card departments.

Classic Components Corporation, Interconnect Products Division – Torrance, CA October 1995 to October 1997

Director of Operations

• Created a new division start-up. Profitably coordinated and trained 145 sales representatives and purchasing agents in 11 offices on four continents. Developed highly lucrative relationships with global vendors for purchasing excess electronics and with overseas manufacturers for establishing a private-label product line.

• Ongoing responsibility for selling to major national and international accounts.

Standard Electronics Corporation, King of Prussia, PA January 1987 to October of 1995

Regional Sales Manager –

• Conducted all recruiting. Created training programs and provided leadership of sales staff company-wide.

National Sales Representative –

• Successfully opened and maintained new customer base through cold calling that included Fortune 100 companies and other manufacturer, distributor and broker accounts worldwide.

• Trained new sales representatives, sharing product knowledge and developing their sales skills.

Computer Skills

Windows Server 2000, Windows Office Products. Highly skilled in Excel, Outlook, Word and Smith-Gardner MACS mail order catalog software and all other office equipment.

Education

Montgomery County Community College – 1 semester

Phoenix College, Phoenix, AZ – 1 semester

Arizona State University, Tempe, Arizona – 2 years

Springfield High School, Springfield, Pennsylvania – graduate

Continuing Professional Skills Development

Brian Tracy’s Relationship Selling Seminars, Secrets of Closing Sales Seminars, AT&T’s telemarketing training program, Zig Ziglar's See You at the Top and a variety of other seminars. Well read in many books and magazines covering telemarketing, sales and negotiating, management and motivational publications.

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