Marketing, Sales, Customer Relations

AMBER C. FISHER

***** * **** ****** **** #*** • Phoenix, Arizona 85032 • 480-***-**** •******.******@***.***

OBJECTIVE Seeking a role within a major company that engages in and focuses on a great deal of marketing activities and provides great culture with a diverse working environment that bridges to the challenging business world

EDUCATION ARIZONA STATE UNIVERSITY, W. P. CAREY SCHOOL OF BUSINESS Tempe, AZ

Master of Business Administration 2009-2011

Specialization in Strategic Marketing and Service Leadership with an emphasis in International Business

NATIONAL TAIPEI COLLEGE OF BUSINESS Taipei, Taiwan

Bachelors of Art in Applied Foreign Language 2005-2007

Major: English/ Minor: French

NATIONAL TAIPEI COLLEGE OF BUSINESS Taipei, Taiwan

Associate of Business Administration in Information Management 1999-2004

2nd place in computer programming of Graduation Exhibition of NTCB Information Management Department

PROFESSIONAL Customer Focused Service Oriented Analytical Aptitude

QUALIFICATIONS Sales Experience Leadership Experience Training and Mentoring

Project Management Trilingual

PROFESSIONAL GREAT RUBBER CO., LTD. - INTERNATIONAL MARKETING & BUSINESS DEVELOPMENT DEPT. Taipei, Taiwan

EXPERIENCE Intern Account Manager May 2010 –August 2010

• Analyzed and organized existing customer data to improve accuracy of the customer database

• Performed direct marketing activities to develop new markets and potential markets overseas

• Analyzed qualitative data collected by previously conducted survey, monitored recently received customer responses, and provided feedback to upper management as suggestions for potential improvement

SHANE GLOBAL ENGLISH EDUCATION GROUP Taipei, Taiwan

Senior Academic Coordinator, Customer Relationship Associate January 2007 –July 2009

• Trained, supervised, and mentored newly admitted associates

• Organized monthly staff meeting, presented performance report and promoted initiatives

• Monitored customer satisfaction and provided insight to increase and maintain customer satisfaction

• Customer satisfaction increased by 20 percent and the branch received the customer satisfaction award in 2008

ANVITA CLOTHES AND JEWELRY ENTERPRISE Taipei, Taiwan

Business owner July 2005 –November 2006

• Entered fashion market with establishing a fashion enterprise and designing the brand name and logo

• Business model: customer-focused and responsive to customers’ changing needs

• Investigated customers’ preference, surveyed and analyzed customer satisfaction on service and product quality

• Planned and budgeted for purchase of stock and managed stock control in supply chain management

• Recruited, trained and guided new employees, formulated the reward/incentive system to stimulate motivation

• Instituted customized service to strengthen brand competiveness

• Consistent sales growth exceeding 100% quarterly

FORD MOTOR DEALERSHIP- CHIUO-HO AUTOMOTIVE SALES CO. LTD Taipei, Taiwan

Car Sales Representative, Customer Consultant 2005

• Performed first-line sales and marketing service in the competitive car sales industry

• Build customer relationship with customizing car-loan programs and assisting customers with licensing service

• Developed relationships with prospective clients and enhanced existing clientele relationships

• Completed Ford Professional Marketing & Sales Course - Placed 3rd out of 40 candidates

SKILLS Technical: Microsoft Office, Photoshop, Visual Basic, SPSS; Fluent: Mandarin and English: speaking, listening, reading and writing; Taiwanese: Speaking, listening and reading; Social Networking: Facebook; Blogs; YouTube; LinkedIn

LEADERSHIP & Chief Public Relations Officer of the National Taipei College of Business Information Management Department Association 2001 ACTIVITIES Leader of Public Relations Team for the Applied Foreign Language Department monthly bulletin, NTCB 2006

Instructor– Tutoring English to adults and children / Chinese to non-native Chinese speakers 2005-2008

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