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Experienced Data Entry Specialist

Location:
Bremerton, WA, 98310
Salary:
16.00 per hour
Posted:
September 12, 2008

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Resume:

Andrea M. Gonzales

Objective:

To obtain a challenging career that utilizes my accomplishments, skills and knowledge as an Emergency Medical Technician, Government Medicare Biller, Data Entry Specialist, Administrate Assistant, Customer Service Representative and experience and training in a professional office setting for over ten years.

Education:

Associates and Bachelors Degree in Applied Sciences in Criminal Justice and Cyber Security

ITT Technical Institute, Indianapolis, Indiana (Online Courses)

June 2009 and June 2011

Emergency Medical Technician Protocol with Medical Anatomy, Medical Terminology, CPR, AED and Clinical Training

Whittier Tri-Cities Regional Occupational Program, Whittier, California

June 2001

Medical Anatomy, Spelling and Terminology (Certificates Obtained)

Medical Transcription, ICD-9 and CPT Coding (Certificates Not Obtained)

Whittier Sierra Adult Education Center, Whittier, California

June 2000

High School General Education with Diploma and Certificates of Masteries in Computer Education

Whittier Union High School, Whittier, California

June 1997

Work History:

Job Title: Administrative Assistant and Sales Support (Temporary Position Only, Contact Ended)

Agency/Company: Insurance Overload Staffing located in Renton, Washington

Assigned to United Concordia Dental Insurance located in Seattle, Washington

Employed From: July 2008 – August 2008

Work Preformed: Assisting with sales staff to enter quotes and proposals in a timely manner. Proposals and sales quotes consisted of data entry and internet research. Knowledge based and trained of HIPAA compliance rules and regulations. Worked with software from Highline Blue Cross Blue Shield, 10 key by touch, type 50 WPM, and all basic clerical duties such as faxing, filing, labeling, printing, mailing and copying

Job Title: Medical Billing, Customer Service and Call Center (Temporary Position Only, Contact Ended)

Agency/Company: Spherion Staffing located in Federal Way, Washington

Assigned to Affiliated Computer Services Health Solutions located in Kent, Washington

Employed From: April 2008 – July 2008

Work Preformed: Answering all inbound customer service calls from patients with all questions and concerns regarding their account and insurance information in a call center setting. Inbound calls only, answered approximately 70 – 80 calls per day. Worked with software of PASCNET and CUBS. Knowledge based and trained of HIPAA compliance rules and regulations. 10 key by touch, type 50 WPM, data entry and all basic clerical duties such as faxing, filing, labeling, printing. mailing and copying.

Job Title: Medical Billing, Customer Service and Call Center (Temporary Position Only, Contact Ended)

Agency/Company: On Assignment Staffing located in Costa Mesa, California

Assigned to Saddleback Memorial Medical Center located in Laguna Hills, California

Employed From: May 2007 - September 2007

Work Preformed: Answering all inbound customer service calls from patients with all questions and concerns regarding their account and insurance information in a call center setting, answered approximately 40 calls per day, as I was back up on the phones, worked closely with collections, correcting and updating patient address changes in system from patient update sheets, insurance follow up, computer programs and the white pages, reading, understanding and explaining EOB’s to patients, minimal or soft collections with inbound calls only, billing with Kean, Patcom and OnBase. Knowledge based and trained of HIPAA compliance rules and regulations. 10 key by touch, type 50 WPM, data entry and all basic clerical duties such as faxing, filing, labeling, printing. mailing and copying.

Job Title: Emergency Medical Technician with Field Training officer Status and Ambulance Medicare Billing Specialist (Note: Two Different Positions Where Held at This Company)

Company: Pacific/Bowers Ambulance Company located in Long Beach, California

Employed From: February 2003 - April 2007

Work Preformed as an Emergency Medical Technician: EMT protocol certified and licensed to work and train for BLS, ALS and CCT types of calls, ambulance licensed and certified, CPR and AED certified and licensed, DL-51 certified and licensed, LA-DOT certified, ambulance driver and attendant, one-to-one trained, certified and licensed to work with and train with paramedics and nurses, Field Training Officer for all old and new EMT’s, extreme patient care, detailed report writing, nurse, doctor and patient contact, extreme lifting and loading patients in and out of the ambulance, back up dispatching, radio and Nextel communication. Knowledge based and trained of HIPAA compliance rules and regulations.

Work Preformed as a Medicare Billing Specialist: Answering all inbound customer service calls from patients with all questions and concerns regarding their account and insurance information in a small billing office, all Medicare billing of claims, appeals, denials, electronic transmissions and paper billing with HCFA 1500’s, Ambulance Medicare Billing with Ansi RightCAD and Sanitas. Knowledge based and trained of HIPAA compliance rules and regulations. CPT/CDM and ICD – 9 Coding, medical terminology of billing and field terminology, medical anatomy and biology, medical spelling, training and cross training new and old employees, reading, understanding and explaining EOB’s to patients, minimal and soft collections with inbound calls only, insurance follow up, 10 key by touch, type 50 WPM, data entry and all basic clerical duties such as faxing, filing, labeling, printing , mailing and copying.

Job Title: Emergency Medical Technician with Field Training officer Status

Company: Specialty Transportation Services (STS) Ambulance located in Rosemead, California

Employed From: November 2001 - January 2003

Work Preformed: EMT protocol certified and licensed to work and train for BLS and with psychiatric patients, ambulance licensed and certified, CPR and AED certified and licensed, DL-51 certified and licensed, LA-DOT certified, ambulance driver and attendant, Field Training Officer for all old and new EMT’s, extreme patient care with “take down” response, detailed report writing, nurse, doctor and patient contact, extreme lifting, loading and restraining patients in and out of the ambulance and in psychiatric holding cells, back up dispatching, radio, TelaTrac and Nextel communication. Knowledge based and trained of HIPAA compliance rules and regulations.

References:

References are available upon request.



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