Customer Service Data Entry

Dorothy Askew

**** ********* ***, *******, ** ***32

404-***-****

************@*****.***

OBJECTIVE: Eager to utilize my Customer Service and Collection skills and abilities to contribute success to the employer and satisfaction to the clients

PROFILE

CUSTOMER SERVICE

Over 24 years of experience in the customer service office environment/call centers

Excellent customer service, sales and clerical ability

Excellent communication skills, both verbal and written; attention to detail and follow up skills

Flexible and able to learn new things, quickly and the ability to multitask

Excellent telephone etiquette, can use multiple-lines, active listener, problem solver

Demonstrate strong team orientation and commitment to quality

Patience and the ability to work well under stress, meeting deadlines

PC literate, all office procedures and machines

Always professional in appearance and work attitude

Ability to do inbound and outbound customer service

Data entry, alpha/numeric filing, order entry and tracking

Keyboarding, Windows 2000 NT /XP, Excel, Word and typing 35 to 45 wpm

Knowledgeable about the product or service that is being offered

Proven ability to do Business to Business or residential customer service

Appointment setting

Taking credit/debit or check payment by phone and helping cust. set up payment plans

COLLECTIONS

Excellent ability to collect from business or residential clients

Very tactfully and skillfully advised clients about debt consolidation

Follow up and dispatch compliance correspondence

Data entry and record/bookkeeping

Database maintenance of files

Ability to maintain high call volume/meet the quota

WORK HISTORY

Collections / Customer Service Qwest

Saint Paul, MN 2007 - 2010

Recruiter Masterson Personnel

Minneapolis/St. Paul 2006/2007

Proofreader/Copier/Receptionist Spherion Minneapolis/St. Paul 2001/07

Expert Customer Service Rep Wells Fargo Home Mortgage Minneapolis, MN 2005/06

Customer Service/Collections/Vault Clerk Kelly Services St. Paul/Minneapolis 2001/07

Market Research Jeane Thorne Minneapolis/St. Paul 2000/01

Telecounselor Robert Morris College Chicago, IL 1999/00

EDUCATION:

Transworld Travel Academy - Chicago, IL - completed TWA airline course- Diploma

Catherine College - Chicago, IL - completed Travel Specialization - Diploma

Educational Service Region Cook County - Chicago, IL - completed GED courses - GED

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