Customer Service Sales
Resume:
Michael Seigler
Charlotte, North Carolina 28205
***********@*****.***
Objective
To seek a secure position with an established company that offers its employees good opportunities for advancement.
Work Experience
Sales and Service Representative
6/2008 – 9/2011 Windstream Corporation, Charlotte, NC
Responsible for assessing and handling all customer service problems with an emphasis on meeting company sales goals. Coordinate and manage the use of up to 13 different billing systems to complete this goal. Graduated from an 8 week training course in order to maximize sales potential and system navigation. Consistently meet and exceed all monthly personal sales goals.
Operations Manager
7/2002 - 7/2007 AMC Theatres, Charlotte, NC
Responsible for all aspects of Accounts Payable, Human Resources, Auditing, Inventory, Performance/ Employee Scheduling, and Food and Beverage Departments (14, 22, and 24 screens). Implemented cash handling and paperwork auditing techniques that were used by the Charlotte theatre market. Trained and developed hundreds of film crew and managers during my five years with the company. Proven track record of consistent and reliable increase of sales over the three theatre market.
Assistant Manager
1/2001 - 7/2002 Blockbuster video, Charlotte, NC
Responsible for accounts payable/ vendors. Coordinated and supervised a staff of fifteen employees. Received and merchandised sell-thru items to achieve maximum profitability. Conducted ongoing interviews with prospective employee recruits. Coordinated and implemented sales promotions with management team. Completed numerous courses in retail accounting procedures, team management, and customer service. Participated in daily, weekly, and monthly store audits. Responsible for multiple cash handling procedures and bank deposit reconciliation.
General Manager
2/1995 - 9/2000 Eastern Federal Corporation, Charlotte, NC
Starlight Stadium 14: 8026 North Tryon Street, Charlotte
Regency IV Theatres: 6600 Albemarle Rd., Charlotte
Movies at the Lake: 20310 Chartwell Center Dr.Cornelius, NC
Manor Theatre: 609 Providence Rd., Charlotte
Responsible for all theatre accounts/payable receipts. Coordinated and supervised a staff of more than 40 full and part-time employees. Designed promotions and lobby displays for numerous film companies. In charge of weekly payroll, audits of theatre inventory and revenue. Won 1998 achievement award for largest increase in sales over a three state area. (North Carolina, South Carolina, and Florida). Arranged movie times and newspaper listings for as many as fourteen screens. Maintained facility and equipment.
Education
Concord College, Athens, WV
College Coursework Completed
Pursued a degree in Bachelors in Music Education (K-12)
Skills
Skill Name
Microsoft Excel
Microsoft Word
Photoshop
Windows 95, 98, 2000, XP, Vista
References
Nancy Solomon 703-***-**** Personal
Jared Orcutt 704-***-**** Professional
Ernie Cooper 704-***-**** Professional
Additional Info
I have several years experience in the field of management and have coordinated staffing levels in excess of 40 employees. I have hired, coached, and professionally trained personnel from film crew up to and including management candidates. I am very familiar with all aspects of human resources, payroll, inventory reconciliation and am very comfortable handling large amount of cash, bill payments, and purchasing card receipts. I have also worked as an auditor for several years and am very familiar with all levels of cash handling, stock rotation, and inventory control.
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