Eva MANDUJANO

Eva Mandujano

***** *********

San Antonio, Texas 78254

Phone 210-***-****

E-mail: ************@***.***

Objective

To obtain a position that allows me to utilize my education and experience while working in a

Dynamic team environment where I can continue to use m excellent customer service skills.

Education

Attended Pan American University and received 48 credits toward Elementary Education.

Attended Crystal City High School and graduated with a diploma in 1980.

Work History

USAA, Company Store Senior Retail Specialist (04-03 to 09-07)

As A Senior Retail Specialist I Provided coaching and guidance to the store Retail Specialist

to ensure that they had a good understanding and were capable of contributing to the goals and

objectives of the USAA company stores. Provided feedback to employees regarding results of

customer surveys and provided feedback to the manager regarding performance and

development opportunities. Reviewed weekly financial performances, and resolved variances

from forecast. Tracked physical and computerized listings of merchandise allocated to store

returned to inventory , supplier or transferred between store locations. Made recommendations

for merchandise acquisitions based on inventory requirements and requested feedback from customers. Responsible for store validating supplier’s sales records, collecting commissions, ID

badges and escorting suppliers in and out of the building. Trained new employees with new

company during the transition between companies. Was over the post office inside the company store. Responsible for making sure all mail was processed correctly and done in a timely manner. I processed mail daily that included; priority mail, expressed mail, first class mail, delivery confirmation, certified mail, book rate mail, insured mail, express mail, fed ex, Ups mail, picked up mail from different mail boxes though out building, weighed mail, logged mail in and out, used meter machine, and delivered mail to dock for pick up. Performed all Company store Retail Specialist duties.

USAA Company store Retail Specialist (06-99 to 04-03)

Acted on behalf of Store Supervisor in their absence at three separate store locations. Monitored

inventory requirements to ensure the stores sales performance. Provided inventory transfers

between store locations. Worked closely with store supervisor to identify problem areas and

proposed solutions. Proficient in all store functions to include; ticket sales, and customer service. Responsible for opening and closing assigned store which involved; balancing registers, troubleshooting cashier problems, preparing change orders and deposit slips, distributing sales reports to the proper financial departments, and securing-registers, money drawers, ticket drawers, safe and vendor merchandise. Responsible for processing mail daily. Metered mail daily, logged mail in and out, emptied mail boxes, and delivered mail. Prepared and displayed new merchandise on the sales floor and display windows. Restock and reorder merchandise. Trained up to 35 new and temporary employees. One of the first employees handpicked to learn the new Sellwise system so that I may be used to train others. Took it upon myself to organize

stockroom to ensure zero company losses.

HEB, Cashier (04-97 to 03-01)

Performed such tasks as cashiering, cleaning, stocking merchandise, price checks, inventory,

Returns, and carryout’s. Cross-trained into other departments including: gas station, pharmacy, and photo lab to expand my versatility within the company. Monitored sales and supervised

Employees in the supervisor‘s absence. Responsible for marking down items to ensure the movement of merchandise. Tracked and identified discrepancies in inventory to prevent loss to

The company. Responsible for resolving customer issues and complaints. Consistently made perfect scores on customer service when tested by the company store mystery shopper. Volunteered countless hours to make flower baskets and balloon bouquets for special occasions.

Solo Serve, Sportswear Supervisor (10-95 to 04-97)

Supervised part-time employees in my department. Scheduled employees to ensure the

Department was staffed adequately at all times. Participated in weekly staff meetings and provided in-put for store operations. Marked out damaged items to provide the best possible customer satisfaction. Attracted new vendors to sell the most modern merchandise. Made approvals for customer returns. Created product displays to further improve sales. and close the store independently. Would fill-in as needed for cashiering and floor sales.

QVC, Employee Store Coordinator (11-92 to 10-95)

One of a handful of employees with store keys. I would open and close the store daily. Balanced and prepared deposits. Readied the store for inventory. Independently responsible for building and setting displays. Ordered the store’s administrative supplies to provide for efficient operation. Priced, cleaned, displayed and sold hundreds of thousands of dollars worth of jewelry. Supervised numerous employees and diffused customer complaints. Prepared and turned in the end of the month paperwork to be viewed by headquarters. Crossed trained to mail room to fill in when mail person was off. Delivered mail, metered mail, sorted mail, and ordered supplies.

Target, Area Specialist (08-88 to 11-92)

Prepared the weekly schedules on a bi-monthly basis and supervised multiple employees Participated in meetings for sales strategies. Competed in and routinely won sales competitions. Designed and set product displays and planograms. Updated the weekly sales ads. Approved returns and provided customer service. Other duties included: cashiering, stocking merchandise, opening and closing the store, and putting up returns.

Accomplishments & awards

.Top producing store at USAA for 2006 with an increase of 58% in sales

.Served as one of three pride representatives for my USAA unit

.Volunteered nearly one hundred hours of community service under a hospital visitation program .Spearheaded the Big Brothers and Big Sisters fund raiser for HEB Store #32

.Rewarded as employee of the month three months in a row at Target

.Assumed a supervisory/leadership role in virtually every employment I have had

.Over 18 years of knowledge and experience in retail operations

.Proven to work well in a team or independently

References

David Romero

Former USAA Retail Specialist

Ph: 210-***-****

Blanca Lopez

Administrative Asst. USAA

Ph: 210-***-****

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