Customer Service Manager

Tommy Crawford

**** *. *****.

Cleveland, Ohio **111

Cell: 216-***-****

E-Mail: **************@****.***

OBJECTIVE:

To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement.

SKILLS SUMMARY:

Management

General Office Skills

Computer Savvy

Customer Service

Scheduling

Follow-up Hearings

Technical Report

Preparation/Presentation

Proficient in all Microsoft programs

EXPERIENCE:

03/12-Present: National Enterprise Systems- Solon OH

Collections Specialist- Duties include collection calls and/or correspondence in a fast paced goal oriented collections department. Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, small balance write off, customer reconciliation and processing credit memos.

01/12-03/12: SP Data- Cleveland OH

Customer service representative- high volume call center, making outbound calls, meeting weekly sales goal, handling customers in professional manner, relaying information to customer confidently, product knowledge, staying in compliance with American Express's guidelines.

01/11-Present: Tj's Kitchen- Petersburg VA

Owner- duties include over seeing every aspect of the business, payroll, interacting with customers, making sure the company is staying on track with short and long term goals, logging inventory records, preparing monthly and quarterly tax documents, and over seeing five employees.

9/08-01/11: EverDrive LLC.- Midlothian VA

Customer Service Manager- Duties include handling high volume phone calls, inbound calls, data entry, effectively communicating with customer, multitasking, handling warranty/labor claims in a timely manner, keeping customers, store managers and or district managers up to date on claims done through stores, evaluations, managing team of eight, and making sure everyone meets there goal.

05/08-09/08: SAVCO AUTO REPAIR AND TIRE- Mosloey VA

Automotive Technician/State Inspector - duties include interacting with customers, repairing vehicles in a timely manner with no supervision, managing shop, and inspecting vehicles for state inspection by following Va. State laws and requirements.

07/07-05/08: WAL-MART- Midlothian VA

Assembler- duties include building and maintaining store displays, maintaining bike display, ordering bikes, giving excellent customer service, help in receiving unloading/reloading trucks with forklift or other power equipment.

Risk Control- insures safety for customers and associates.

01/05-07/07: TOM-CLIFF DEVELOPMENT- Midlothian VA

Site Manager- duties included making sure everyone was on schedule with building houses, on time for work, schedule time for inspectors to inspect homes, make sure we had proper permits, handle disputes with new residents, and managing a crew of 15-25.

EDUCATION:

Manchester High School- graduated in 2006

Chesterfield Tech. Center- graduated in 2006 in automotive technology (2 year course)

J. Sargeant Reynolds Community College-Associate of Science Business Administration-2013

ACHIEVEMENTS/INTEREST:

I have obtained my State Safety Inspectors license at the completion of my automotive technology course. Proficient in Microsoft office, proficient in Data entry, and have strong organizational skills; able to manage priorities and work flow. My interests are repairing cars, working on computers, and learning new things.

REFERENCES:

Reth Borman- 804-***-****

Aranis So- 216-***-****

Sokong Eim 804-***-****

Contact this candidate