Data Entry Assistant
Resume:
TAMICA MONTGOMERY-TRIPLETT
Tucson, AZ -85704
*********@*****.***
OBJECTIVE
To gain experience and have the willingness to acquire the necessary techniques needed, while increasing my knowledge.
EDUCATION
University of Arizona, Tucson, Arizona. Bachelors of Science in Veterinary Science, May, 2008.
College of Agriculture Science and Education, Portland, Jamaica. Associate of Science in General Agriculture, May, 2003.
WORK EXPERIENCE
Customer Service /Problem Resolution Associate
Convergys, Tucson, AZ, Feb, 2011-Current
Greet customers in a courteous and professional manner.
Listen attentively to customer needs and concerns.
Interface with customers via inbound calls for the purpose of resolving routine problems with client products and/or services.
Perform customer verifications, record details of action taken and accurately update customer file.
Communicate effectively with individuals/teams within the program to ensure high quality and timely expedition of customer problems.
Effectively transfer misdirected customer requests to an appropriate party.
Offer alternative solutions and contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Animal Technician- University of Arizona, Tucson, AZ.
University Animal Care (UAC), July, 2008- May, 2009.
Daily cleaning of animal caging and associated equipments.
Breakdown and assembling of various animals’ cages, autoclaving and maintaining records.
Shadowed Senior Animal Technician and assisted in various animal husbandry duties such as checking breeding colonies and making records of vital signs of wellness.
Attended the various educational and employee enrichment seminars provided by the Animal Care department.
Follow various University and Federal Laws along with the appropriate Standard Operative Procedures (SOPs).
Intern Receptionist – Ridge to Reef Watershed Project, Kingston, Jamaica.
April-August, 2003.
Assist in organizing Watershed projects in urban and rural areas.
Compiled and collected posters for community and public awareness and distribution.
Performed secretarial duties such as faxing, copying, answering telephones, sending and receiving documents and emails.
Assist in running errands and perform other duties as required by my Superiors.
ACHIEVEMENTS/CERTIFICATON
CPR and AED Certification- American Heart Association, Oct, 2010.
VOLUNTEERING
Odyssey Inpatient Hospice Home- Currently.
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