Customer Service Data Entry

Hafeezah Cook

**** ***** ***** ****** *****: 678-***-****

Lithonia, GA 30038 Email: *************@*****.***

Objective

To utilize my knowledge in pursuing a career with a prominent organization in the field of Business Management.

Skills MS Windows MS Office

Peachtree Account KPH 10,000

Excellent Communication Skills

Education 2009- 2012 Keller Graduate School online

Master’s of Business Management

1999-2003 Morris Brown College Atlanta, GA

Bachelor’s of Science- Business Administration

Concentration in Accounting

Work Experience

04/2000-2012 Publix Corporate Offices Atlanta, GA

Office Staff/Customer Service/Data Entry

• Handles all Lottery, Ticket Master and Western Union transactions.

• Escalate and resolve customer complaints and refunds.

• Multi-task by answering several phone lines and dispatching calls as appropriate.

• Assists customers with local and long distance fax services.

• Quickly and politely answer customers’ questions regarding any department in the store.

• Processes all account receivable and payable.

• Manages all office supply and expense accounts.

• Reconcile bank balances and record entries.

• Supervise cashiers, front service clerks and customer service associates.

• Coding Price into the system

• Input delivering routes into the system

11/2006-03/2008 Internal Revenue Service Atlanta, GA

Data Entry Clerk

• Input and maintain data for corporate tax accounts.

• Maintain repossession insurance claim database.

• Input insurance data into calculating worksheet.

• Critique and file insurance claims for payment.

• Input and maintain data for corporate taxes accounts

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