Manager Customer Service
Resume:
CIHAN HELVACI
Metairie / LA ***03
*********@*******.***
OBJECTIVE
• A sociable and friendly personal seeking a career position within a company, where my skills, education, and experience could inspire a great working environment. I learn quickly and am prepared to meet the challenges at work.
SUMMARY of QUALIFICATIONS
• Outstanding guest/employee relations and communication skills.
• Extraordinary time management and organizational skills.
• Superb proactive attitude to work.
• Strong ability to promote superior quality customer service, cleanliness and safety.
• Strong ability to solve practical problems effectively with internal and external customers.
• Ability to calculate figures and amounts, proportions, percentages, and volumes to track inventory, controls and hotel financial statements.
WORK EXPERIENCE
Hyatt French Quarter Hotel New Orleans /LA, USA Jan -08-2012 – Current
800 Iberville Street New Orleans, LA 70112
Banquet Manager
• Coordinate food service between kitchen and banquet service staff
• Inspect all set up and ensure that it follows Banquet Event Order (BEO)
• Complete accurate bill according to BEO and obtain signature of host
• Manage all opening and closing side work, review and implement table and seating diagrams
• Complete strike list and closing inspection duties, control and limit wastage
• Complete event captain’s report
• Maintain banquet cleanliness in front and back of house
• Any other reasonable requests given by manager
Sheraton Hotel New Orleans Sep -05-2010 – Jan-05-2012
500 Canal Street New Orleans, LA 70130-2306
Outlets Asst. Manager
• Managed Restaurant, Room dining services, beverage outlet for the five stars Starwood hotel
• Made employees schedules
• Managed all opening and closing side duties
Intercontinental Hotel Group New Orleans Oct-25-2009 to Sep-01-2010
444 Saint Charles Avenue New Orleans, LA 70130
Outlets Supervisor
• Ensured quality work and monitored work progress.
• To obtain work permit for planned work coordinated with operations and safety personnel.
• Responsible for assisting restaurant manager in the supervision of food and beverage operation
• Checked restaurant on daily basis to ensure cleanliness, high quality food and food presentation
New Orleans Marriott at the Convention Center Now-05-2010 to Current
859 Convention Center Blvd New Orleans, LA 70130
Bartender (part time)
• Huge ability to make and serve beverages from the bar which is restricted to some varieties and brands of wine, beer, soda, and liquor.
• Gather cash, chits or tabs in correct amounts and liable for cash and inventory for the time worked
• Responsible for good operation of a bar, receipt and inventory accountability.
Ritz Carlton Hotel-New Orleans Feb-02-2008 to Oct-21-2010
921 Canal Street New Orleans, LA 70112
Restaurant Server/Floor Captain
• Training all the new recruits in the restaurant
• Serving all the tables that have been assigned
• Filling in for absent servers
• Know the menu and their preparations of dishes in detail
• Administration is part of my portfolio as I manage all other servers including their leaves
EDUCATION
• Eregli high school - Turkey (Tourism) DIPLOMA 1995 to 1998
PERSONAL REFERENCES
• Travis Tague 1-504-***-****
Hotel Operation Manager HRI Lodging, Inc. Hyatt French Quarter Hotel
500 Canal St. New Orleans LA 70130
• John Gomes 1-504-***-****
Food and Beverage Director Royal Sonesta Hotel New Orleans
Bourbon St. New Orleans LA 70112
• Atilla Cetin 1-732-***-****
Banquet Director Ocean Place Hotel
1 Ocean Blvd. Long Branch NJ 07740
• Terry Peter 1-504-***-****
Director of Banquet at The Ritz -Carlton Hotel
921 Canal St. New Orleans LA 70130
• Robear Hamada 1-504-***-****
Complex Director of Food and Beverage Sheraton & W Hotels New Orleans
500 Canal St. New Orleans LA 70130
• Calvin Desduness 1-504-***-****
Restaurant Director
New Orleans Marriott at the Convention Center New Orleans / LA 70130
• Kevin Boudreaux 1-504-***-****
Banquet Manager W Hotel New Orleans
500 Canal St. New Orleans LA
• Mohamed Almoaswes 1-504-***-****
Director of Hotel Operation / Food and Beverage Director of Double Tree By Hilton
2150 Veterans Memorial Boulevard, Kenner, Louisiana, 70062, USA
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