My Qualifications

**** ******* ****** *** ***, Itasca, IL *****, *************@*****.***

Jeffrey Buschmann

Objective

I am seeking a position in a call center environment, where I could use my customer service and inside sales skills to assist the customer in resolving issues and/or to sell and up-sell new products which would be beneficial to that customer.

Experience

January 2001 to December 2007 Terminix International Aurora, IL

Customer Service/Inside Sales/Data Entry

• Customer Service Representative

Worked with current customers to resolve service issues, and schedule service calls

accordingly, handling CFR's, and making follow-up calls to make sure that the

customer was happy with the service rendered. I was required to keep five different logs and

reconciled with the branch manager to make sure all issues were covered.

• Inside Sales Representative

Handled incoming potential customers inquiries and sold the various pest control programs

offered by the company, made outgoing sales calls from various types of listings to

qualify and convert to leads and sell the programs offered. Scheduled starts utilizing,

“Best Fit” program, and/or coordinating, with local branches to set time and date.

• Data Entry Specialist

The data Entry Specialist is actually the branch bookkeeper. I was responsible for opening

and closing the cash day, completing the deposit to be sent to the bank, entering completed

contracts, daily service tickets and new pest and termite contracts in to the system, accounts payable,

adjustments to individual accounts, processing refunds and other duties as assigned.

October 2000 to January 2001 Rescue Rooter Round Lake, IL

Plumbing Services Technician

Provided World Class Service in a timely manner at a fair price.

Power rodding of main and branch lines, toilet augering, plumbing, and sales of drain

cleaning products.

May 2000 To October 2000 The Irish Plumber Villa Park, IL

Plumbing Services Technician

To Provide complete plumbing services in a timely manner.

Services include power rodding of main and branch lines, toilet augering, repair of any

vertical or horizontal lines. Cameraing a line and scheduling a dig to repair breaks in

the clay soil pipe leading to the sewer.

December 1999 to May 2000 Rotorooter Services Co. Glenview, IL

Plumbing Services Technician

To provide “World Class Service” in a timely manner at a fair price.

Services included Power Rodding of all main and branch lines,toilet augering, and

sales of drain cleaning products.

April 1998 to December 1999 Rose Exterminater Company Lombard, IL

Dispatcher/Scheduler

Responsible for the scheduling of eight routes plus a supervisor's route.

Set appointments for each customer, scheduled cleanouts applications and single apps.

Handles customer’s complaints.

Acted as a liaison between the company and the client.

Assisted in ordering all chemical and non-chemical materials.

Education

June 1986 to June 1989 Oakton Community College Des Plaines, IL

Majored in Materials Management

References

References are available on request.

Contact this candidate