Customer Service Assistant

Arlene Colon

*** *. **** ****, *******, Fl. *****

Phone: 786-***-**** E-mail: ******.*****@***.***

PROFILE:

Medical office administrative receptionist and CNA, offering versatile office management skills and proficiency in Microsoft Office programs. Can do attitude, strong planner and problem solver who quickly adapts to change. Works independently and exceeds expectations. Computer literate, type 45 wpm, bilingual English and Spanish.

STRENGTHS:

Client relations Attention to detail and accuracy Office administration Interpersonal skills Listening skills Bilingual English & Spanish Data collection and ordering Adaptability Initiative Positive communication Stress tolerance Supportive team member

WORK HISTORY:

June 2009 – Present (part time) JAALE Linares Home Health Receptionist /Certified Nursing Assistant Hialeah, Fl. Primarily responsible for operating a multi-line telephone system to answer incoming calls, determine purpose of caller and directing callers to appropriate personnel. Order all office supplies when needed.

Provide excellent service to customers at all times. Assisted elderly patients with ADL’s, light housekeeping, patient sitter, accompany patients to doctors appointments. Grocery shopping, and as needed. All front office management duties answering telephones, transferring calls to the appropriate person / department. Processing all outgoing mail (to include FED EX, UPS). Receive and distribute all incoming mail. Order all office supplies. Maintain lobby area, water plants, take out garbage, and keep coffee station clean.

August 2007-January 2009 Pediatrics-University of Miami CHILD PROTECTION TEAM

Medical Receptionist / Unit Assistant Miami, Fl.

Answered incoming telephone calls, photocopying, running errands, file maintenance.

Sorted and distributed mail, typed correspondence. Scheduled appointments and verified insurance. Planned activities and organized supplies associated with regular child play and therapeutic. Processed all requests made by the Department of Children and Family Services and Law enforcement. Provided clerical support to administrative staff, and support to medical staff as needed.

August 2003-August 2007 Faith Lutheran Church & School Teacher Assistant Hialeah, Fl

Classroom assistant and clerical support. Before & aftercare staff member.

Summer program supervisor.

June 1998 - June 2003 Quirch Foods Company.

Purchasing Assistant Medley, Fl

Processed all purchase orders according to Head buyers specifications. Direct vendor product and price negotiation. Front office coverage also provided. Shipping & receiving product quality control. Preparation of daily financial documentation, and responsible for daily data entry. Served as corporate U.S. Customs liaison. Customer Service and sales support.

EDUCATION & CERTIFICATIONS:

o State Certified FLORIDA Certified Nursing Assistant CNA# 238212

o CEU’S Up to Date as required by the State of Florida (24 annually)

o CPR/FIRST AID Certification EXP 12/2012

o Miami Dade College Early Childhood / FCCPC Certified (CDA) EXP 12/2012

o DCF 45 HOURS Certified

References:

Richard Linares JAALE Home Health 786-***-****

Maryela Suarez UNIVERSITY OF MIAMI 305-***-**** Iris Llano Personal 305-***-****

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