Service Front Desk

EDWIN SAMBOY

**** **** ** *****, **, 917-***-****, *******@***.***

OBJECTIVE

To secure a position where I can contribute my skills and experience to the continued success of the company.

EXPERIENCE

1/1/2008 TO 5/4/2010

The Veneto New York, NY

CONCIERGE

• Greet and acknowledge all residents and guests. Provide residents services such as transportation options, service vendor recommendations, restaurant reservations and additional requests upon demand. Receive and distribute mail, parcels, and dry cleanings to our residents. Answer phones, inquiries and grievances in a prompt professional matter. Schedule deliveries, special dates move-in and move outs on Microsoft Outlook. Keep a detailed log to maintain a high level of communication with co-workers. Train new hires on front desk procedures.

2/8/2006 TO 10/25/2007

The Mandarin Oriental Hotel New York, NY

CONCIERGE OF RESIDENCES

• Offer a warm, sincere and personalized welcome to residents and guests. Create special conversation with all residents and guests alike which identify personal preferences in order to record in their profile history respectively. Maintain a constantly updated database with extensive information about city highlights.

• Make reservations for restaurants, airlines, transportation services as well as procure theater, movie and or concert tickets. Accept and arrange package delivery and confirm all special arrangements requested. Develop relations with well-established services such as bonded baby-sitters, florists, beauty and barber shops.

• Answer phones and all inquiries made, maintain a follow up log for communication between concierges using GoConcierge. Communicate all important details to management and colleagues daily. Assist and the training of new hires.

4/1/2005 TO 8/1/2005

The Caroline New York, NY

CONCIERGE/DOORMEN (TEMP)

• Greet all tenants and guests. Offer cordial door service, assist with bags and the delivery of received packages to their unit. Announce all visitors, accept packages and mail on the tenants behalf. Answer phone and all inquiries promptly. Arrange transportation services when requested. Organize and clean lobby regularly to ensure that high standards are always kept.

3/1/2004 TO 6/1/2004

The GrandBeekman New York, NY

DOORMAN (TEMP)

• Greet and welcome all tenants and guests. Provide cordial door service and assist with bags to the resident’s unit. Hail cabs and or arrange car services when requested. Keep detailed log to communicate events with co-workers. Organize and clean lobby regularly as well as the front desk.

EDUCATION

8/2010 TO PRESENT (CUNY) City College of Technology Brooklyn, NY

IN PROGRESS

• Hospitality Managment

REFERENCES

References are available on request.

Contact this candidate