Customer Service Project
Resume:
Edgar den Uijl (den Owl)
Chicago, IL 60605
*********@***.***
SKILLS
Copywriter Screenwriter Video Editor
Natural Leader Detail Oriented Ethical Worker
Self Starter Project Management Creative Writing
Logical Thinker Social Media Team Collaboration
Cultural Liaison Bilingual (Reading, writing, speaking) English-Spanish
Technical Proficiencies
Proficient in Avid Multimedia Composer Microsoft Word
Microsoft Excel Aperture
Microsoft PowerPoint Pages
Numbers
Keynote
EXPERIENCE
BMV Proposal Team, Motorcycle Safety at Purdue Fall Semester 2011
• Was tasked to get 500 signatures in 3 months to get a specialty license plate that would help promote motorcycle safety.
• Came up and participated in different events that raised awareness and helped toward the end goal of getting signatures. From internal communication strategies for the Team to setting and running weekly meetings, to tracking results in spreadsheets to ensure the success of our project.
• Used social media to attract people to our booths around campus.
• Received a grant of $700 to use toward the campaign from Purdue University by getting Best Buy to be our community partner whose backing I secured through my previous relationship with them.
• Was chosen to give presentation to the Purdue president and other community partners about the progress of the campaign.
Associate Producer, Social Media Marketing, Continuity Products, San Diego, CA 2005- 2011
Responsible for new ideas of infomercials and ad campaigns to think outside the typical in-fomercial strategy.
Translated the companies website from English to Spanish.
As Associate Producer worked closely with the Producer in the Filming and Editing of the In-fomercials. Responsible for making sure that everything ran smoothly during the shoots by making sure the right people where were they needed to be along with making sure the re-lease forms were signed, and kept everyone on schedule.
Investigated, analyzed and developed, Power Point presentation on Facebook and MySpace to see if the Company should pursue advertising through these venues.
Researched several different diet products that are on the market and created copy for each product, to be published on www.intophealth.com
Responsible for Facebook Page, creation and updates, Social media strategies as well as di-verse articles for Web page content.
Responsible for weekly checks to make sure that the websites that sold the product were au-thorized to do so.
Cashier and Customer Service, Best Buy, Lafayette, IN 2009-2011
Was responsible for training and getting all new store employees ready for Black Friday on the register.
At the time I was the only person that was able to work in the front lanes along with customer service. I made sure the lines were always moving and the customer received the best service possible.
Translated from English to Spanish for Spanish speaking customers on the floor. Many cus-tomers requested me by name to help them out after my first interaction with them.
In November 2010, I received the award for Most Valuable Employee of the store.
Office and Personal Assistant, San Diego, CA Summer Internship 2008
I was responsible for making sure that the financial planner stayed on schedule.
Called on behalf of the financial planner to different financial institutions so as to get status reports or find out about specific programs that they might have been offering.
• Created binders for the clients in which I had placed several different account options that would be presented to them by the financial planner in their meetings.
Office Intern, Euro RSCG DRTV, San Diego, CA Summer internship 2006 & 2007
Organized and updated books for the buyers and traffic so that they could have the most up-to-date contact information for the different stations.
Closed accounts on the computer that were no longer in use so that the buyer could find the accounts they needed in a timelier manner.
Wrote reports on Microsoft word and Excel for the account about how the media had been performing on specific stations.
Called on behalf of buyers to the different Television stations to get list prices.
EDUCATION
Purdue University, West Lafayette, IN B.A. in TV and Film Studies December-2011
• Minored in Communications
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