Customer Service & Collections Manager

WENDI R. TRAVIS

**** *** ***** *****, ******, California 92879 • 951-***-****, Cell 951-***-**** *********@***.***

Objective

Obtain full-time position as a Collections or Customer Service specialist /manager.

Employment

Customer Service & Collections Manager 11/2003 to 4/ 2008

Viewtech Financial Services, Inc. Anaheim, CA

Fannie Mae approved Lender/Servicer supporting EPA Energy Star and public utility energy efficiency finance initiatives.

Job Duties:

• Manage collections and customer service staff

• Interface with Fannie Mae portfolio operations

• Provide credit counseling and prepare loan modifications

• Manage document custodial operations

• Process and manage bankruptcy proceedings

Office Manager 1986 to 1997

Lawrence Koning Medical Offices, Inc. Corona, CA

Obstetrics, Gynecology and Infertility

Job Duties:

• Managed general office, payroll and human resources

• Processed health insurance/benefits claims

• Administered payment plans and collection efforts

• Prepared business taxes and business filings

• Managed implementation of automated medical office systems

Education/Skills

California GED – Mountain Home Air Force Base, ID

Business Courses – Boise State University, ID

Medical Office Courses – Completion Certificate obtained

Medical Office Seminars – Loma Linda University, CA

I have computer skills with Microsoft word, excel and bookkeeping/accounting software.

I am Professional, courteous, and have an outgoing personality. I am eager to consider new challenges and career-committed as it takes to achieve total success.

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