[Dec.****- Present] ACS-Xerox Call Center

Customer Care Agent

Answering heavy calls, handling customers issues, setting up payment arrangements, collecting payments, blocking & restricting &adding services to customers account, changing price plans, sales, and transferring calls, handling insurance information, creating cases, setting up new accts,and changing ownership;

Oct. 2009- August 2010] The Limited Pearland, TX.

Sales Associate

Sales, processing freight, assisting as needed with promotional updates & markdowns, visuals, and other sales lead duties. Building outfits for clients, ensuring exceptional customer service, and organizing sales shop.

[ Oct. 2008- Sept. 2009 ] HealthSource Home Care, INC. Houston, TX.

Receptionist

Filing, scheduling weekly nurses visits, handled all word processing and typing, entered patient and employee personal information into computer, handled all admission paperwork, gave patient medical information and maps to homes for nurses, called and informed nurses when patient were discharged and/or admitted to hospital, answering phones, and mail distributing.

[ May 2008- Sept. 2008 ] Babies R Us Sugar land, TX.

Cashier/ Customer Relations

Answering phones, handling phone and online orders for items that weren’t in the store, training new cashiers, handling returns, cash handling, and cleaning break area and nursery for mothers.

[ Nov. 2006- Jan. 2008] Fry’s Electronics Houston, TX.

Cashier/ Customer Relations

Cash handling, Manuel transactions, cleaning women’s and staff break areas, selling credit cards, selling software and entertainment items, stocking and counting inventory, sending and receiving items to sister stores, answering multi-line phone system, handling all customer inquiries and phone orders, counting and reviewing other associates cash draws to make sure it is correct with their end of the day work summary, and print out and post new sale ads for customers to have and also see.