Customer Service Sales

DANNA REYES

**** ***** ****** ********, ** ****6 818-***-**** ***********@*****.***

Wholesale Account Executive

Offering 10 years of Mortgage Industry Experience and Sales

* ***** ** *****nating Conventional, FHA and Subprime loans.

4 years of wholesale Account Executive Conventional, Jumbo, FHA and Subprime loans.

10 years of Processing and Preliminary Underwriting Conventional, Jumbo, FHA and Subprime loans.

10 years of strong, sales and marketing in residential mortgage industry.

Current and sound knowledge of FHA, FNMA and consumer lending laws, ethics and regulations.

Solid computer skills including Point, Word, Excel, Power Point, Internet and Email marketing campaigns

Speak & write fluently in English and Spanish.

PROVEN AREAS OF EXPERTISE

• High Impact Presentation Skills • Team Building & Leadership

• Networking and Prospecting • Multi-tasking & Time Management

• Superior Customer Service • Attention to Detail

• Progressive Productivity • Customer Retention

• Analytical & Financial Skills • Excellent Communication Skills

PROFESSIONAL EXPERIENCE

ACCOUNT EXECUTIVE WHOLESALE FEBRUARY 2011 – PRESENT

PACIFIC UNION FINANCIAL, LLC SANTA ANA, CA

Persistently accumulated a list of active Mortgage Brokers through-out Orange County, Los Angeles and Ventura County, by continuance prospecting, non-stop creative marketing and daily customer service.

• Assist in obtaining sufficient and complete loan submissions before underwriting.

• Inform Brokers of proper loan structure for loan programs

• Educate Brokers with current FHA & Conventional lender’s guidelines for efficiency.

• Actively maintain sales contact, origination to closing my pipeline and other pertinent sales activities.

• Collect and Review broker packages for quick broker approval

Selected Accomplishment:

Averaged a funding ratio of 70%

ACCOUNT EXECUTIVE WHOLESALE APRIL 2010 – OCTOBER 2010

RIGHT START MORTGAGE ARCADIA, CA

Aggressively build a healthy list of current, active mortgage brokers in a short period of time thru excellent customer service, daily prospecting and thru non-stop marketing.

• Assisted in obtaining sufficient and complete loan submissions from brokers for underwriting.

• Empowered mortgage brokers with current FHA & Conventional lender’s guidelines for efficiency.

• Actively maintained sales contact, originating to closing pipeline and other pertinent sales activities.

Selected Accomplishment:

Averaged a funding ratio of 70-75%

MORTGAGE BROKER AUGUST 2006 – MARCH 2010

REYCO ENTERPRISES, INC SHERMAN OAKS, CA

Owned, operated, and supervised four retail mortgage offices. Conducted monthly agent’s training on loan products, guidelines, sales and marketing ideas to meet goals.

• Interview and pre-qualify clients for Conventional and FHA loans

• Process and analyze tax returns (W2 & Corp) and other financials for accurate income & approvals.

• Knowledgeable with guidelines & underwriting for FNMA and FHA.

• Closed offices and downsized to broker only, due to associated decline in real estate market.

Selected Accomplishment:

Averaged company production $20M monthly in funding (2006-2007).

Awarded for continuous high volume from Bank of America, CIT, SCME and MortgageIt

ACCOUNT EXECUTIVE WHOLESALE MAY 2004 – JULY 2006

ARGENT MORTGAGE COMPANY, LLC ORANGE, CA

Cultivated close working relationships with 40+ retail mortgage brokers throughout Los Angeles County and facilitated the wholesale residential loan process. Effective and professional communication between brokers and internal staff was a must for success.

• Weekly loan program training/presentations to prospect and current brokers on Alt-A & Subprime.

• Gained valuable experience consulting, recruiting, marketing and sales for residential mortgage loans.

• Assisted brokers with Pre-underwriting, pricing, loan conditions, funding and closing procedures.

• Managed loan pipe, sales contacts and other sales activity reports for goal progress.

Selected Accomplishments:

Grew subs twice from $7M to $14M and $14.5M to $26.M in 6 months & maintained average

SENIOR LOAN OFFICER JANUARY 2003 – APRIL 2004

OLYMPIC LOAN CENTER SHERMAN OAKS, CA

Obtained new business opportunities and leads by cultivating relationships with realtors and credit union banks. Interfaced frequently with multiple lenders to obtain the best loan program and rates for clients.

• Collected all required information from the client. Reviewed and validated borrower information for credit worthiness, accuracy, and pre-approval.

• Accurately quoted mortgage programs and conditions: A-paper, FHA and Subprime overseeing loan closings. Opened escrow and title, as well as ordered appraisals.

• Performed entire loan process for submission along with DO approval. And maintained lender follow-ups.

Selected Accomplishments:

Funded average of 7 to 12 loans mo; Originated an average of 10 loans monthly.

LOAN OFFICER JUNE 2001 – DECEMBER 2002

FIRST FIDELITY CENTER, INC. TARZANA, CA

• Pre-qualified and interviewed potential borrowers for Conventional, FHA and Subprime loans.

• Selected mortgage programs, terms, and closing costs, and expeditiously locked in interest rates.

• Reviewed and completed the final fee sheet, interest rate, closing costs, and escrows being charged to clients. Review of loan documents such as note and deed of trust for accuracy.

EDUCATION

Bachelor’s Degree in Business Administration, Phillips Junior College, Van Nuys CA

CERTIFICATION / TRAINING

Mortgage University, Online, FHA Lender Underwriting, Advance Underwriting, Tax Return Analysis

Commercial Investment Real Estate, CCIM Institute, Market Analysis, Financial Analysis & Investment Analysis for Commercial Real Estate

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