Customer Service Representative

LORA SEVERN

***** ****** ******

Woodland Hills, CA 91367

Phone: 661-***-****

E-Mail: ********@*****.***

Summary

Qualification Profile 24 Years in Telecommunications, 10 Years Administrative Experience, 7 Years Technical Support, Sales, Public Speaker, Training Coach, Actress and Published Author. Skills Summary Customer Service & Relations,Creative Problem Solver, Computer Operations,Team Player, Leader, Motivator, Professional: Exceed qualitative and quantitative Measurements mandated in Telecommunications

Core Qualifications

Analytical

Mac and Microsoft skilled

Fostered teamwork

Flexible

Proactive

Excellent problem solving

Training Coach

Writer and Editor

Achievements

Had novel published, " A Boot Camp Bootie's Story" in 2008.

Public Speaker and motivator on weight loss and healthy eating.

Professional Experience

April 2004 to Current

Medtronic Minimed Northridge, CA

Customer Service Representative

Trouble shoot potential emergency issues with customers having problems with their insulin pumps, disposable sensors and other related concerns.

Responsible for implementing solutions for issues related to pump therapy while delivering legendary customer service.

Meet service levels and exceeded qualitative results.

June 2002 to Sept. 2004

CNM Long Distance Simi Valley, CA

Customer Service Representative/Research Analyst

Handled high call volumes.

Analyzed trends and determined service violations.

Handled escalations from peers.

March 1977 to Dec. 2001

SBC/Pacific Bell

Maintenance Administrator

611 Administrative Assistant.

Dispatcher for Outside Technicians.

Acting Supervisor. Training Coach. Data Analys

Product Sales for Hi-end Business Clients.

Computer hardware and software tester.

Education and Training

Kent State University Kent, Ohio

Fine Arts

3 years of College, major in fine arts. AA equivalent achieved. 3.8 grade average.

Certifications

CPR adults and children

Community Involvement

Lector at Our Lady of Perpetual help Church Newhall, Ca 4 years.

Teen facilitator at Our Lady of Perpetual Help Church Newhall,,Ca. 2 years.

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