Customer Service Manager
Resume:
Anita Dix
Parkville, MD. ****4
Cell: 443-***-****
Email: ********@*****.***
Qualifications:
• Excellent organization, communication and customer service skills
• Ability to prioritize and excel under pressure
• Work independently or within a team environment
Experience:
2007- Present Johns Hopkins University, Pediatric Nephrology Clinic Baltimore, MD
Medical Office Coordinator
• Responsible for front office operations
• Complete month end billing and ensure ICD-9 and CPT codes are present
• Obtain insurance authorization
• Schedule biopsies, and other out patient testing
• Maintain office supplies
• Triage patient calls
• Liaison between patients and physicians; resolve patient inquiries and complaints
2005-2007 Johns Hopkins University, Specialty Clinic Baltimore, MD
Senior Patient Service Coordinator
• Obtain referrals and verify insurance eligibility
• Scan and index pertinent patient information into electronic medical records
• Assist with lab testing and back office functions
• Reconcile end of day co payments and prepare deposit
• Maintain affiliated areas such as stock room and check in area
• Schedule patient appointments
2000-2005 Johns Hopkins Health Care, Specialty Clinic Columbia, MD
• Greet patients
• Register patients and collect co pays
• Verified insurance
• Answer multi line telephone
1998-2000 Johns Hopkins Health System, Internal Medicine Baltimore, MD
• Schedule appointments
• Retrieve and file patient charts
• Responsible for maintaining office supplies
• Triage patient and clinic staff calls
Skills:
EPIC, Microsoft Office, Keane, EPR, Application Extender, data entry, ICD-9 and CPT coding
Education:
1994-1995 Medix School Towson, MD
1989-1994 Coppin State University Baltimore,MD
1984-1989 Paul Lawrence Dunbar High School Baltimore, MD
References
Shirl Wood
Pediatric Nephrology Manager
Evelyn Robinson
Lead Patient Service Coordinator
Cindy Thompson
Administrator for Pediatric Specialty
Michelle Fuller, R.N.
Johns Hopkins Pediatric Infusion Clinic
Jeffrey Fadrowski, M.D.
Pediatric Nephrology
Dennis Myers, PA-C
Jeffrey Gaber and Associates
Contact this candidate