Service Advisor/Sales

OBJECTIVE: As an employee I will work diligently and effectively to better my company and myself. I will work hard at the tasks at hand and finish an assignment efficiently and on time. I will set goals for my team and myself and will reach or exceed them. This will in turn help my company grow. I will always put my work first and make sure that I complete tasks as best as I can.

Skills: I am extremely motivated to be successful. I have an entrepreneurial type spirit and I am a self-starter. My friendly and outgoing personality helps me to get along well with colleagues and improve any team. I am extremely computer literate and have developed skills in Microsoft Word, Power Point and Excel. My prior experience is in sales. I started working when I was 14 years old at a landscape and garden center. There I was trained in customer service and began in sales at age 16.

My professional experience is in the automotive industry. For the past three years I have been a top producer in sales for two major luxury automotive brands. My job was to provide direct point of contact with customers in a manner that creates a trusting relationship and promotes customer retention. I had to maintain a high sales quota every month and make sure that my clients were happy with their service so that they may return for future business. I have worked the two biggest and most well know companies in the automotive industry, Mercedes-Benz and BMW.

I am willing to work in any field and I feel that I would be a great asset to any company no matter the industry.

Professional Experience:

Currently I own a business under the name Royal Outdoor Living, D.B.A. The Patio Company. I have designed and built my own website from scratch to sell outdoor patio equipment and outdoor kitchen installs. I am responsible for marketing and advertising as well as the day-to-day operations.

ThePatioCompany.com

Hyundai of Paramus | Paramus, NJ Service Advisor 04/10-01/11

Park Ave BMW | South Hackensack, NJ Service Advisor 03/09-03/10

Prestige Mercedes-Benz | Paramus, NJ Service Advisor 11/06-12/08

I work closely with clients to understand, identify and verify their concerns, so that their vehicle can be completed correctly and on time. At the same time I effectively keep my customer pay sales up and keep my customer satisfaction at a high level. I advised clients on repairs and services due on their vehicles. Maintained in contact with client throughout the entire time their vehicle is in for service. Answered any questions that the client had and explained in detail the services, repairs and charges that were due. I maintained a high customer survey score throughout my employment. I have a long history of experience in selling and customer service and am extremely personable and outgoing.

Galaxy Gardens Inc. | Woodcliff Lake, NJ 03/1999-03/2003

Sales associate in a landscape and garden center.

I was responsible for pricing and selling home landscape jobs. (Gardens, trees, ponds, stone walls etc.)

EDUCATION:

West Virginia University

Some College Coursework Completed

2003-2004

Pascack Hills High School | Montvale, NJ

Diploma

1999 – 2003

CERTIFICATION:

Mercedes-Benz Certified 2007-2008

BMW Fast-Track Certified 2009

Reynolds and Reynolds Automotive Program Expert

ADP Automotive Program Expert

Microsoft Office Excel Expert

Microsoft Office PowerPoint Expert

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