Work at home

Diana A King

Harrisburg, PA *****

OBJECTIVE

To obtain an online position that will utilize my communication and computer skills, as well as my education in Business Administration.

EDUCATION

Associate of Arts in Business Administration 11/2007

American InterContinental University Hoffman Estates, IL

• Concentration: Visual Communications

PROFESSIONAL SKILLS

Computer / Graphic Design

• Proficient in using personal computer skills in such programs as Microsoft Word, Publisher, Excel, PowerPoint, Front Page, Paint Shop Pro, Swish Max, and Cool 3D.

• Create letters and letter heads, fliers, business cards, and invoices.

• Build websites and create presentations using PowerPoint.

• Draw and design objects; crop/enhance photos, resize images, and convert & import image formats.

• Produce flash effect animation and 3D custom designs for fonts, custom movies, and animations.

Customer Service

• Provided technical support in store and assisted customers over the phone, ensuring customer satisfaction.

• Resolved customer grievances by listening to their issues, then replacing the items sold or providing guidance via telephone.

• Planned and hosted activities such as “Plant sales.”

• Developed a loyal customer base at our store by giving every customer individual attention, ensuring they purchased the correct equipment, and were satisfied with their purchase.

• Transported elderly nursing home residents from floor to floor or through the outside yard.

• Monitored the residents by helping to entertain with singing and dancing, talking with them, assisting with watering plants, and painting.

Administrative

• Conducted business inventory flow analysis by counting all the merchandise in the store and comparing it to the records on the computer, to ensure the inventory was stocked.

• Filed and retrieved documents.

• Calculated payment from the day’s activities by counting the money in the drawers and subtracting the original balance for the day; then comparing the receipts to the balance.

• Designed eye-catching fliers, invitations, greeting cards, and websites for recreational activities at the Rehabilitation Center.

WORK EXPERIENCE

Radio Shack, Assistant Manager, 6/1996-11/1997

VOLUNTEER WORK

Margaret Tietz Nursing & Rehabilitation Center, Volunteer, 1/1995-6/1996

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