Customer Service Medical

Donna M. Montieth

** **** ****** *: 781-***-****

Revere, MA 02151 C: 781-***-**** *******@*******.***

SUMMARY:

Secretarial Assistant with a track record of strong commitment in customer service. A detailed oriented, conscientious individual with excellent communication and interpersonal skills. A highly efficient and collaborative team player with the ability to work independently.

AREAS OF EXCELLENCE

Energetic Team Player . . . Independent Critical Thinker . . . Client Relations . . .Medical Terminology

EXPERIENCE

Mount Auburn Hospital - Cambridge, MA

Department of Pulmonary Consultants

Medical Secretary Dec 2011- April 2012

• Maintained computerized patient appointment schedule

• Scheduled patient’s tests and examinations. Confirmed office appointments

• Answered all incoming calls for the clinicians, took messages and routed appropriately. Notified physicians or took steps to locate covering physicians for patient emergencies. Used sound judgment in triaging patients in

areas when necessary

• Rotated through check in/check out positions. Greeted all patients in a professional and courteous manner.

• Verified all demographic and insurance information and changes as necessary. Collected co-payments when required and verified insurance eligibility

• Scanned documents into patient’s chart via the electronic medical system

• Scheduled appointments as directed by the physician. Ensured that referrals were in place and followed up with patient and primary care offices to obtain, if necessary

• Sorted all in-coming faxes and distributed accordingly. Assisted physicians with responding to information inquiries, patient requests and medical record copies

Massachusetts General Hospital - Boston, MA

Department of Cardiovascular PET/MR/CT Imaging

Research Staff Assistant Feb 2009 - Oct 2010

• Provided administrative support to Clinical Research Assistants/Fellows of the Cardiac PET MR-PET-CT Program - Reported to the Principle Investigator with general supervision

• Scheduled patient appointments and coordinated diagnostic testing as required. Confirmed all appointments

• Functioned/Acted as Liaison between the patient and the research providers and took appropriate action

• Ordered office/clinical supplies as needed/Maintained inventory

• Processed compensation paper work for study subjects

• Maintained databases/spreadsheets

EXPERIENCE:

Department of Cardiology

Patient Services Coordinator II Feb 2006 - Sept 2008

• Worked independently to provide support to physicians

• Managed physician’s clinical schedule/calendar, booked/coordinated multiple

tests, appointments and preparing of charts

• Filled prescriptions; confirmed appointments/addressed patient issues to physicians

• Performed the daily management of encounter form processing and reconcilement

• Obtained data/tests from outside institutions/updated demographic information

• Worked as a team member and provided cross coverage when necessary

• Coordinated the scheduling of diagnostic testing

Heart Transplant/Heart Failure Center - Boston, MA

Secretary May 2004 - Jan 2006

• Provided administrative support to the Cardiac Transplant Service

• Scheduled patient appointments and performed transcription of all patient notes for chief of

Department

• Maintained multiple physicians’ administrative calendars

• Scheduled tests, cardiac procedures, admissions and triaged calls

• Assisted Heart Failure Nurse, scheduled appointments, made new charts, confirmed patient

appointments and retrieved messages

Department of Pathology - Boston, MA

Staff Assistant Nov 2000 - April 2004

• Assisted 3 physicians having 3 different specialties

• Performed transcription using medical terminology, prepared

manuscripts using Endnote and typed surgical reports

• Edited and proofread correspondence, obtained journal articles online and hospital library,

logged in multiple consult cases in Copath and retrieved microscopic slides

Tufts University - Medford, MA

Associates Buyer Feb 1987 - July 2000

• Processed daily requisitions as submitted, placed orders and established new contacts/vendors for commodities as assigned

• Negotiated orders via World Wide Web while operating cost savings to the university

• Resolved invoice discrepancies, negotiated purchase price via e-mail, Internet and phone

• Advised internal and external customers on university procurement policies and procedures

• Assisted commodity specialists and Purchasing Manager as required

TECHNICAL EXPERTISE

Meditech IDX ECW CAS LMR ROE

Microsoft Word Excel Outlook Peoplesoft

EDUCATION

Somerville High School

Somerville, MA

Contact this candidate