Project Manager Customer Service
Resume:
********@*****.***
RICK LEE
QUALIFICATIONS SUMMARY
Highly personable professional with over Twenty-Seven years of experience in low voltage industry. Ability to complete complex projects from concept to fully operational status.
Possess solid computer skills. Excellent working knowledge using, Apple, Windows, SQL Server, MS Office and AutoCAD. Experience activating and monitoring fire and burglary alarm accounts. Organized, highly motivated, and detail directed problem solver
Quickly and effectively solving customers challenges and secured numerous company achievement awards for delivery of exceptional customer service.
PROFESSIONAL EXPERIENCE
JE- Systems Inc.
Technician Manager 2006 - 2012
• Entirely responsible for the overall production activities
• Same duties as Technicians
• Activating and monitoring fire and burglary alarm accounts.
• Creates work environment conducive to worker morale and motivation and to the
accomplishment of performance objectives
• Successfully refined and implemented new projects.
Senior Technician 2006 - 2007
• Maintain, install and troubleshoot Fire Alarm, Security, Access Control, Nurse Call, Sound and CCTV Systems.
• Maintained a customer base and territory at 100% satisfaction rate.
• Provide detailed feedback to management concerning customer issues.
• Maintained the proper documentation of work performed.
• Adhere to company safety policies and procedures to ensure all duties are performed in a safe
and professional manner.
• Served government. Industrial and commercial customers
Select Electronic Devices Inc. Greenville, SC. 2003-2004
Field Service Manager
• Pre-installation site surveys
• Installed network cabling, Installed gaming machines, server and work stations
• Train casino staff on gaming machine and server application software
• Trained, supervised and evaluated staff, coached improvement management skills.
• Successfully refined and implemented new projects.
York Electronic Systems, Inc. Tulsa, Ok. 1985-2003
Project Manager 1992-2003
• Entirely responsible for the overall production activities
• Creates work environment conducive to worker morale and motivation and to the accomplishment
of performance objectives
• Directed recruitment and retention of supervisors and staff of 27 employees.
• Successfully refined and implemented new projects.
...Continued...
RICK LEE
Page 2 of 2 Professional Experience Continued
Senior Technician 1985-1992
• Maintain, install and troubleshoot Fire Alarm, Security, Access Control, Nurse Call, Sound and
CCTV Systems.
• Maintained a customer base and territory at 100% satisfaction rate.
• Provide detailed feedback to management concerning customer issues.
• Work effectively with support personnel.
• Maintained the proper documentation of work performed.
• Adhere to company safety policies and procedures to ensure all duties are performed in a safe
and professional manner.
• Served government contractors and other commercial customers
• Earned various awards for excellent service
EDUCATION AND TRAINING
Electronics • OKLAHOMA STATE UNIVERSITY – Okmulgee, Ok. NICET Certified
Earned various awards for excellent service
Current State License, Department of Health
• Unlimited Commercial Fire Alarm Technician
• Unlimited Security Technician
• Nurse Call Technician
• Unlimited Access Control Technician
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