Sales Customer Service
Resume:
Shaalah Wong
Stockbridge,GA,30281
*****@*******.***
Objective
To secure a position with a company that will utilize my skills and allow for personal and professional growth.
Work Experience
Sales Associates/Team Lead
1/2006 – 6/2011, AT&T Fort Lauderdale, FL
Conduct and input all training into conductor.
Handles escalations and takeovers.
Meet sales objectives.
Conduct peer coaching.
Answer customers billing questions.
Resolve customer issues with one call resolution.
Provide customers with a positive sales and service experience.
Negotiates new and existing service with customers.
Handle inter/intra department calls.
Conduct team meetings.
Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
Consult with customers to recommend and sell a variety of AT&T products and services to meet our customers needs.
High volume call center
Retail Sales Consultant/ Key Holder
6/2003-12/2005, AT&T Wireless Miami Lakes, FL
Meet all sales objectives
Sells all products and services offered by the Company.
Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features.
Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs.
Handle service inquiries from customers.
Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.
As a key holder, I am responsible for opening and closing the store.
Made daily deposit, be sure that all promotional materials are updated.
Cash handling.
Reservation Sales Agent
8/2001-9-2002, Certified Vacations, Fort Lauderdale, FL
Create vacations package for travel agent and direct consumers.
Provide customer support.
Meet and exceed sales quota.
Assist customers with all their vacation needs.
Rental Sales Agent/ Dispatcher
3/1999-8/2001, Avis Rental Car, fort Lauderdale, FL
Assist customers with their car rental.
Create car reservations for prospective clients.
Cash Handling.
Meet sales objectives.
Handle complains.
Dispatch for lost and found and roadside assistance.
Education
Belair High School, Jamaica West Indies
High School Diploma
Abilities
10 years of customer service and sales
Excellent written and verbal communication skills, with an eye for detail
Extremely productive in a high volume, high stress, environment
Self starter with a can do attitude
Responsible, reliable and dependable
Proficient in Microsoft word , power point and internet
Awards
AT&T Circle of Excellence Winner
Reference Available Upon Request
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