Customer Service High School
Resume:
Tiya Spencer
Lithonia, Georgia, 30058
Objective: To obtain a position that will allow me to grow in many diverse areas of knowledge in customer service. while allowing me to utilize other skills to improve prospective employer's goals and qualifications. Highly motivated professional that is very detail oriented with the ability to multitask. When given instructions can work with little or without any supervision. Dependable hardworking individual driven to perform above expectations of employers. Efficient in Microsoft Word, Excel and PowerPoint, Paperport and email efficient. Efficient data entry experience. Ability to type 70 WPM. Ability to type 10,000 KSPH.
Experience
Apps Paramedical Roswell, GA April 2007 to Present
Office Supervisor
Management of a full office staff as well as a vast number of medial examiner’s consisting of Phlebotomists, Registered Nurses, Medial Assistants and Board Certified Medical Doctors ranging from metro Atlanta to south Georgia
Maintain schedules and office staff duties
Answer a vast number of incoming calls including making a vast number of outbound calls
Assist multiple life insurance companies, clients, agencies and agents
Obtain completed paramedical and medical examinations via examiner
Responsible for quality control of paperwork, imaging to Paperport software and submission to agent, agency and or insurance company
Answer multiple phone lines
Assist clients via the phone in scheduling appointments and confirming appointments
Constant filing faxing and email via outlook on a daily basis. Update schedules via Excel on a weekly basis
Abilty to handle issues and complaints and/or issues from clients in a professional manner
Assist customers with the ending result being total satisfation. Very organized and detailed
Prompt, reliable and value the importance of customer service
Rite Aid Pharmacy Buffalo, NY September 1999 to June 2004
Pharmacy Technician
Worked under the direct supervision of a registered pharmacist
Compound and dispense medical prescriptions Performed many clerical duties relating to the department, ensured total customer satisfaction Intake of customer calls as well as making outbound calls to customers
Received and stored incoming supplies. Verified stock and entered data in computer to maintain inventory records
Clinical experience
Met state certifications
Familiar with standard concepts, unlimited experience and judgment to plan and accomplish goals
Performed a variety of tasks
Reported to the pharmacist
Buffalo State College Buffalo, NY September 1999 to May 1999
Student Admissions Clerk
Worked as a work study student Registered students and processed related paperwork
Prepared standard registration forms, and performed other admission or transfer related tasks
Clerical and secretarial work
Familiar with standard concepts, practices and procedures
Experience and judgment to plan and accomplish goals
Performed a variety of tasks
Walt Disney Orlando, FL
Student Internship/Customer Service Representative August 2000 to January 2001
Made certain that each customer was satisfied with their experience with the Disney corporation
Other duties included ringing up sales. Knowledge of "commonly used" concepts and practices
Relied on instructions and pre-established guidelines to perform the functions of the job
Worked under immediate supervision
Primary job functions required exercising independent judgment
Reported to a supervisor
Education
High School Diploma
Niagara Falls High School
1998
References
Upon Request
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