Manager Customer Service

Eric Murray

919-***-**** *** Ellis Court

*.********@*****.*** Raleigh, NC 27603

Summary

• Established manager, capable of administrative, logistic and personnel mediums.

• Skilled in increasing profitability through customer satisfaction and program initiatives.

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Experience

Davenport Landscaping- Raleigh, NC March 2012-Present

Operations Manager

• Supervise 52 employees, responsible for hiring, training and weekly staff and supervisory meetings.

• Coordinate the installation, maintenance and enhancement of commercial and residential sites.

• Create site plans, schedule job duties.

• Responsible for fleet management and maintenance of vehicles and equipment.

• Meet clients to provide customized plan of actions, designs or upgrades.

Redcoats, Inc. – Raleigh, NC November 2007-May 2011

Regional Manager

• Responsible for successfully launching Redcoats Inc.’s janitorial services in North Carolina

• Increased profitability and customer satisfaction

• Supervised 45 buildings and 127 employees

• Recruited, hired and trained all employees

• Managed budget of 3.5 mm

• Responsible for inventory and equipment procurement

• Provided immediate customer service

Olshan Foundation Repair and Waterproofing - Denver, CO. March 2007-Oct 2007

General Manager

• Analyzed and adjusted company’s practices advancing into new markets

• Supervised 47 employees

• Increased productivity

• Assessed P&L and accounts receivable

• Increased warehouse efficiency

• Conducted safety meetings

• Trained staff into supervisory positions

• Maintained a high level of customer service

Amarr Garage Doors - Denver, CO November 2005-December 2006

General Manager

• Managed daily operations

• Handled financial analysis and reporting

• Responsible for all equipment and material procurements

• Developed and implemented new policies and procedures

• Hired employees

• Increased profitability and customer satisfaction

US Lawns- Raleigh, NC November 2001 – March 2005

General and Operations Manager

• Supervised 125 employees

• Designed landscapes using AutoCAD

• Scheduled and directed operations

• Planned, budgeted and supervised P&L of 9 mm

• Developed and implemented client service program expanding client base 65%

• Supervised government contractors /commercial customers on accounts in excess of $1.5MM

• Doubled sales yearly

• Created and/or expanded turf and horticultural programs

TruGreen Landscaping - Apex, NC December 1997-November 2001

General/ Operations Manager

• Supervised 90 employees

• Designed landscapes using AutoCAD

• Scheduled and directed operations

• Expanded client base by 40%

• Planned, budgeted, and supervised P&L of 6.2 mm

• Created and/or expanded turf and horticultural programs

American Eagle Investments - Raleigh, NC/Atlanta, GA February 1993 – November 1997

Investor/General Contractor- Residential Real Estate (January 1995-November 1997)

• Purchased, repaired and sold residential housing

• Developed remodel designs

• Created/managed remodel budget

• Hired and supervised all subcontractors

Owner/ General Manager- Cardinal Landscaping (February 1993- December 1994)

• Created and managed budget of 1.9mm

• Designed landscapes using AutoCAD

• Procured/maintained equipment

• Hired & trained all employees

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Education

MLA. Landscape Architecture, North Carolina State University October 1991

B.S. Structural Engineer, North Carolina State University September 1989

B.S Horticultural Science, North Carolina State University May 1989

Landscape Sustainability Certificate January 2012

*References available upon request

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