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Customer Service High School

Location:
Philadelphia, PA, 19134
Posted:
August 15, 2012

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Resume:

Robin Lighty

**** **** ******* ****** ***** pa **134

215-***-**** r2cth9@r.postjobfree.com

Career Summary

I have over six years of work experience ranging in customer service, retail, patient/eldercare, data entry and administrative support. I also have excellent office skills which includes filing, scheduling and other clerical duties.

Skills

Microsoft Office

IDX Software

NaviNet Software

ICD-9-CM & CPT Coding

Typing 40wpm

Eldercare

Patient Registration Data Entry

Handling Phone Calls

Scheduling Appointments

Handling Office Equipment

Cashiering

Customer Service

Healthcare Claims & Billing

Experience

BAYADA NURSES. – Philadelphia, PA

Home Health Aide, 02/2012 – PRESENT

• Administer bedside or personal care

• Perform housekeeping duties such as cooking, cleaning washing clothes or running errands

• Transport clients to location outside the home such as to physicians’ offices, or on outing

• Maintain records of patients care condition progress or problems to report and discuss observations with supervisor.

• Entertain, converse with or read aloud to patients to keep them mentally healthy and alert.

• Perform personal care, dietary and home support.

• Making Sure that the clients are taking their medication right and on time.

TOWNE PARK LTD. – Philadelphia, PA

Cashier/Valet (Temporary), 08/2010 to 12/2010

• Collected numbered tickets to locate customer cars

• Patrolled parking area to insure customer and property safety

• Calculated charges and collect fees for services

• Issued ticket paystubs and placed numbered tags on car window shields

• Inspected vehicles for any damage

• Located vehicles for customers

UNICA KIDS CLOTHING STORE. – Philadelphia, PA

Cashier/Customer Service Representative, 06/2007 - 08/2010

• Received payment by cash, check, credit cards, vouchers or automatic debits

• Issued receipts, refunds, credits and change due to customers

• Counted money in drawers at the beginning and end of each shift

• Greeted and assisted customers with purchases

CHARLIE’S COUNTRY RIBS. – Philadelphia, PA

Cashier/Waitress, 03/2006 – 06/2007

• Received payment by cash, check, credit cards, vouchers or automatic debits

• Set tables with condiments and other supplies

• Provided customer service

• Served food to customers

• Cleaned and stocked supplies

• Maintained a clean working space and dining area

Internship

PENN INTERNAL MEDICINE. – Philadelphia, PA

Medical Receptionist Intern, 06/2011 – 02/2012

• Scheduled patient appointments and used the IDX system

• Handled incoming and outgoing phone calls

• Typed letters, memos and other correspondence

• Faxed, scanned and copied paperwork

• Verified patient health insurance through NaviNet

• Collected co-pays

• Updated patient information in database

• Verified claim forms

• Registered new patients

• Complete patient referrals

Education

Pennsylvania Institute of Technology, Medical Billing & Coding Diploma, 2011

COURSE WORK:

ICD-9-CM & CPT Coding

Health Insurance Billing/Reimbursement

Medical Administrative Office Assisting

Medical Terminology

Anatomy & Physiology

Human Body Systems

Understanding Medical Claims

Kensington High School, High School Diploma, 2007



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