Customer Service High School

Takeo (Steven) Mori

***** *********** ** *** **** Houston, Tx 77043

713-***-****

***********@*****.***

Education

BS in Business Administration: International Business from San Jose State University (2008- 2010)

- Graduated top 10% of class.

- GPA 3.5

- Membership with Beta Gamma Sigma: International Business Honor Society

Leigh High School (2000-2004)(San Jose, CA)

- High school diploma.

Experience

AIG/Chartis (April 2011 – Present )(Houston, Tx)

Travel Assistant Coordinator

Customer service representative. Direct customers to proper departments. Advise actions toward various insurance policies and claim procedures.

- Establish and execute new procedure for student program.

Yamato Transport, USA Inc. (2010 –2011)(Houston, Tx)

Moving Supervisor

Oversee moving operations, manage inventory and customer accounts.

- Improve systems for inventory management.

Skills

- Language: Native-level Japanese bilingual/bicultural.

- Phone skills (Japanese and English)

Additional Experience

Jr.STF USA (2008-2009) (Hayward, CA)

Regional leader for student leadership development program for 13-18 year olds.

- Directed State and Regional workshops, gave lectures, budgeting, coordinate members and leaders, develop curriculum, and help organize national workshops.

A U.S. Non-Profit Organization. (2004-2006)

Leadership program and volunteer fund raising work for Non-Profit Organization.

- Consistent fund raising results resulting in being chosen to be placed in Hawaii where only one of 16 highest achievers in a group of more than 200.

- Successfully lead fund raising sales campaign leading a team of 14 in College Park, MD. Resulting in a 200% net profit.

A local sushi restaurant (2008-2009) (San Jose, CA)

Part-time sushi chef.

- Given additional responsibility for purchasing supplies and recruiting new hires.

Other Information

Naturalized U.S. Citizen since 2009.

Living in the U.S. since 1993.

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