Customer Service Manager

UHUNOMA E. WOGHIREN

*** ******* ******, *** *****, Newark, NJ 07108

Mobile: 973-***-**** | Email: *********@*****.***

CAREER OBJECTIVE

A position in financial services that will enable me apply my understanding of Finance and Tax while utilizing my Analytical skills

EDUCATION

Kean University (Union, NJ)

Bachelor of the Arts, Major: Economics

Graduated: May 2012 G.P.A: 3.2

Ambrose Alli University (Ekpoma, Nigeria)

Bachelor of the Arts, Major: Accounting Education

Graduated: October 2006

WORK EXPERIENCE

H&R Block Enterprise, Newark NJ

Office Manager. Tax Specialist 1 September 2011 – April 2012

Oversee branch operations to 7 and 10 associates daily, offering them structured guidance, support and training for tax accounting purposes

Responsible for sustaining a client-focused operation, ensuring quality customer service and maintaining a current, working knowledge of additions to tax code and regulations to educate clients on new policies and procedures like no fee consultation for clients which led to increase of client base +6%.

H&R Block Enterprise, Newark NJ

Tax Associate December 2009 - August 2011

Prepare and file individual and small business federal and state taxes, adhering to the IRS tax laws. Preparing and filing on the average 90 Federal and State income tax a year.

Maintain a focus on new business initiatives, growth and efficiency by improving customer satisfaction, referrals and overall performance.

Valley National Bank, Wayne NJ

Finance Intern/ Bank Teller June - August 2011

Provided daily support to customers for a variety of transactions which include cash deposits, account withdrawals, loan/credit card payments and wire transfers

Performed daily individual audit, maintaining a consistent balance of incoming and outgoing cash and providing daily verification of accuracy

Maintained an up-to-date knowledge on the Company's programs and benefits for new and existing customers

Responsible for bringing new firm-wide campaigns to the attention of clients and offering the right banking product to the appropriate individual

Achievements:

Completed and filed 90 federal and state income tax in my first year (2009 tax season)

Improved customer and client satisfaction 95%, completed and filed 145 federal and state income tax in my second year (2010 tax season)

As an office leader I Led a team of 14 tax professionals to meet the office target (900) and went beyond by approx. 6%(2011)

PROFESSIONAL & COMPUTER SKILLS

Proficient in US tax law

Extensive knowledge of banking regulations, by enhancing knowledge base through continued self-education, H&R training and undergraduate coursework

Proficient in the use of MS Word, MS Excel and MS PowerPoint and Intuit QuickBooks

High attention to detail

Excellent communication skills – written and oral

Team player with ability to multi-task and use initiative

ACTIVITIES, AWARDS & INTERESTS

Tax Associate of the year for improved customer and client satisfaction (H&R Block Lyons Plaza 2009)

Volunteering work: St Mary's Food Pantry

President: Religious Young Adult Group

Membership: American Economic Association

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