Customer Service Specialist

David W. Burton

202-***-**** (cell)

*******@*****.***

SUMMARY OF QUALIFICATIONS

• Extensive experience in preparing bids in both the government and

private industry

• Experience as Deputy Director Contracting Division

• Substantial open market experience and GSA Schedules

• Takes pride in providing excellent customer service

• Able to think independently and quickly resolve issues

• Organized, with the ability to perform multiple tasks concurrently

• Working knowledge of Federal Acquisition Regulations (FAR)

PROFESSIONAL EXPERIEINCE

Contract Specialist March 2012 to Present

Metro

• Process the purchase of a variety of commodities for the Organization; analyze purchase authorizations for adequacy of specifications and other requirements; work with domestic and international vendors to provide overall order fulfillment; negotiate and analyze costs; select or recommend sources of supply, as necessary, to ensure effective competition;

• Determine whether procurement will be by selective or competitive negotiation for procurement under level of Delegation of Authority (DOA);

• Solicit bids or quotations; analyze them for conformity to specified requirements and for price, delivery and other considerations such as warranty, maintenance, compatibility, etc.; negotiate with suppliers and award contracts based on considerations of all factors

• Prepare and issue purchase orders, contracts and amendments; ensure inclusion of complete and accurate specifications, terms and conditions;

• Maintain up to date the procurement file with all information related to the pre- award activities;

Contract Specialist January 2012 to March 2012

National Institute of Standards and Technology (NIST)

Premier Management

• Conduct advertised procurements: provide guidance to technical personnel; decide contracting approach to be taken; ensure bid schedule is properly structured; prepare solicitation; determine sources to be solicited; conduct pre-bid conferences; determine bid responsiveness based upon Policy and Regulation; and award or recommend award based on award criteria.

• Prepare analyses when historical cost data is available and directly applicable including portions of contractor price and cost proposals considering labor rates, labor and engineering hours, material and subcontracting costs, overhead, tooling costs, profit or fee or other factors as directed.

• Participate in the development of procurements, plan the procurement action, provide guidance for the statement of work; determine most suitable type of contract; develop special clauses; determine sources to be solicited; prepare determinations and findings.

• Draft documents including contract modifications, cure or show-cause notices and other administrative documentation characteristic of the contract administration phase either independently or based on specific detailed information provided by senior contract specialists/supervisor.

• Conduct or assist in pre-proposal conferences; respond to inquiries; prepare replies and final documentation of actions taken.

Contract Specialist December 1998 to October 2011 General Services Administration (GSA)

CACI

Defense Acquisition University (DAWIA) Certified III Contracting – Certified Contract Specialist in the Special Projects Central Contracting Division. Manage and administer complex, high-dollar value contract acquisitions which include fixed price, labor hour contracts for IT network services to include hardware, software and maintenance.

• Structure and execute Requests for Quotations, (RFQ), Request for Proposals (RFPs) for customers with unique contract requirements; support and participated in contract negotiations; evaluating special provisions; and terms and conditions to ensure compliance with appropriate laws, regulations and agency policies and procedures.

• Monitor and evaluate performance of contracts to determine extension of contracts and compliance to the contractual obligations.

• Resolve contract issues, claims and disputes with suppliers, and issue urgent contract modifications for fiber in jeopardy of being served. Exercise option periods, change orders, de-obligate and coordinate withdrawal of funds on contracts.

• Performs procurement oversight for complex, highly –visible contractual actions.

• Prepare closeout documents to close out contract.

Contract Specialist January 1993 to December 1998

Washington DC Government

ARAMARK

• Provided advice and recommendations for acquisition planning activities.

• Conducted thorough research on products or service requirements to ensure the most efficient method of procurement; analysis based on research of available contracts and suppliers, and conduct market research utilizing various techniques to obtain information on availability of products in the market and to identify potential sources and contract vehicles.

• Provided assistance with the development of the full range of pre-award procurement documentation associated with the issuing a solicitation not limited to Statement of Work or Performance Work Statements, contract sections, exhibits and attachments; evaluation factors, Determinations and Findings (D&Fs), Justifications and Approval (J&A), and other documentation as required.

• Processed invoices and prepared independent government cost estimates; reviewed deliverables and provided recommendations, established and maintained burn rate reports and contract files.

CERTIFICATIONS

Managerial and Supervisory Skills

Time & Material Contracts Training, NCMA, 2010

Emergency Management Institute Training , FEMA, 2010

NASA SEWP Training, 2009, 2011

Level III Contracting, 2000

Level III Purchasing, 1996

TECHNICAL SKILLS

Microsoft Word, PowerPoint, Excel, MS Office, Outlook and Access, GSA Systems: Pegasys, Comprizion, eBuy, Government Systems: Federal Business Opportunities (Fed Biz Opps), Central Contracting Registration (CCR), Excluded Parties List Program (EPLS), Federal Procurement Data System-Next Generation (FPDS-NG) NASA SEWP Program, Smart Buy Program

EDUCATION

Bachelor of Science Degree, Business Management Present

University of Maryland University College,

College Park, MD

*References available upon request

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