Customer service
Resume:
MICHELLE MARIE ROSADO
Philadelphia, PA 19154
Email: *******@*****.***
EDUCATION
The Pennsylvania State University College of Communications University Park, PA
B.A in Telecommunications; Minor: Sociology Anticipated: August 2011
CAREER EXPERIENCE /WORK HISTORY
TANTOPIA/WEST COAST VIDEO 2007 – 2010
PHILADELPHIA, PENNSYLVANIA
2nd Assistant Manager – Sales Consultant
• Supervise, coach, and counsel training staff on sales program
• Greet and provide excellent customer service to clients in a friendly and efficient manner
• Maintained service and operational standard; prepared cash reports and merchandise orders.
• Skilled at verbal and written communication, customer relationship management, and public relations campaigns to drive sales and gain competitive edge
CONGRESO DE LATINOS UNIDOS Summer 2009
PHILADELPHIA, PENNSYLVANIA
Program Manager – Leadership Intern
• Led the development and implementation of a college preparatory, leadership program for a group of at-risk youth
• Provided day to day administrative support to the Director of Operations
• Organized and collected daily and weekly progress reports for improved efficiency. Maintained accurate records and monitored payroll
• Supervised and supported a group of students in developing a service learning project which helped bridge the gap from High School to college attainment
• Attended weekly meetings, collaborating with team members on goal implementation
• First place recipient for the Philadelphia Youth Network Summer Youth Program
BIANCO’S HAIR STUDIO Summer 2009
SOUTHAMPTON, PENNSYLVANIA
Receptionist
• Answer telephone, screen, direct calls, and take messages
• Greet persons entering organization and dealt with queries from customers
• General administrative and clerical support
• Maintained and schedule appointments
FLYNN & O’HARA UNIFORM COMPANY 2003-2005
PHILADELPHIA, PENNSYLVANIA
Office Assistant
• Provided assistants and customer service via phone and email inquiries
• Organized, filed, and entered important data
• Dealt with returns, refunds, and exchanges of daily packages received
ACTIVITIES/LEADERSHIP
Penn State THON
Marketing Captain 2006- 2008
• Fundraised for Penn State’s dance marathon largest student run philanthropy.
• Planned marketing events and campaigns, designed publications
• Created signs, circulars, and e-mail campaigns for campus organizations which helped to raise money and spread awareness of pediatric cancer.
SKILLS
Proficient in Microsoft Office software programs (Microsoft Word, PowerPoint, Excel)
Exceptional typing skills
Social Networking sites (Twitter, Facebook, LinkedIn, YouTube, and Various Blogging sites)
Contact this candidate