Customer Service Manager
Resume:
Robert A. Adam
Clearwater, FL 33767
Email: ********@*******.***
MATERIALS MANAGEMENT
Results-oriented and successful Materials Manager with over 23 years of experience in the manufacturing industry. Demonstrated expertise in Operations Management, Procurement, Warehousing, Inventory Control, Production and Planning. Accustomed to ISO 9000 and Six Sigma environments. Experienced in daily utilization and maintenance of multiple MRP/ERP systems and integrated Microsoft products. Strengths include proactive problem solving, successful vendor relations, engineering support, product development, and effective troubleshooting. Recognized for having a collaborative negotiation style that produces cost effective solutions for all parties involved.
PROFESSIONAL EXPERIENCE
GOODRICH LIGHTING SYSTEMS OLSMAR, FL 2010-2011
SR. BUYER
Responsible of the purchasing of PWA’s and fabucated metal parts for both commercial and military parts to support production
• Daily 787 support meeting for supply chain
• Responsible for recovery of troubled supplier
• Responsible for the setup of long term agreements in SAP and with suppliers
Smith & Nephew Wound Management, Largo, FL 2007 – 2009
Buyer / Planner
Managed the procurement of raw materials to support in-house manufacturing of wound care products. Measured supplier performance to maintain an efficient, quality-oriented supplier base. Coordinated and resolved supplier non-conformances and corrective actions. Developed and coordinated production schedules based on production capacities. Worked closely with the demand planning group to ensure adequate stock levels of both raw material and finished goods, avoiding back orders while minimizing inventory holding costs.
• Developed a $1M cost savings program designed to reduce a multiple supplier chain down to one comprehensive supplier.
• Selected to transition the existing supplier chain to our new manufacturer in preparation for the Largo site closure. Established appropriate connections and procedures for the outsourced manufacturer ensuring a seamless transition.
• Key contributor in managing the schedules of the ramp down process during the supplier transition resulting in no gaps in supply acquisition to meet production goals.
Emhart Inex, Clearwater, FL 2003 – 2007
Purchasing Manager
Managed the procurement process for material related to engineering and manufacturing. Involved in daily business operations, including engineering change orders, sales forecasting, production planning, customer service and after market sales. Assigned to the implementation team for the migration from MRP System Avante’ to BPCS.
• Assisted in the transition of all production re-location, including consolidation of vendor base from multiple facilities.
• Selected as Team Leader for “Black Belt” Six Sigma project for transportation logistics for North America.
• Reviewed and updated existing supplier base by introducing new suppliers and negotiating better rates which resulted in significant cost savings. New supply base became a combination of old and new suppliers.
Brama, Inc. / Dekko, Inc., Indianapolis, IN 2001 – 2003
Operations Manager / Territory Manager
Oversaw production, purchasing, customer service and inventory control for this industrial equipment manufacturer.
• Started a new product line/company for Brama Inc. Instrumental in the design and specification of vending equipment. Handled all production, scheduling, forecasting, purchasing and inventory control. Determined site locations, scheduled installations, service and the maintenance of self-serve propane vending equipment.
Made 2 Manage Systems, Inc., Indianapolis, IN 2000 – 2001
Support Analyst
Trained in all modules of the Made2Manage software system. Modules included purchasing, finance, production, technical and sales. Assisted in training new hires and resolved problems with customer data in Visual FoxPro. Completed certification exams required to become an Implementation Consultant.
Sagian, Inc., (Beckman-Coulter Company), Indianapolis, IN 1997 - 1999
Production Supervisor / MRP Admin / Warehouse Supervisor / Buyer
Responsible for all aspects of production, scheduling, forecasting, vendor outsourcing and managing delinquent suppliers. Handled procurement status reporting, support troubleshooting and training of MRP system (Made2Manage). Managed inventory control, receiving and support to production. MRO and electronic components.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Advanced Purchasing, California State University Northridge (AA Degree Equivalent)
Six Sigma
Juran on Quality
Comprehensive certifications in MRP
TECHNICAL SKILLS
Advanced skills in Microsoft Word and Excel
Proficient in MS Project and PowerPoint
AFFILIATIONS
Former member of APICS and NAPM
Contact this candidate