Customer Service Project

JEFF DAVIS

**** * **** **, * Little Rock, AR ****8

501-***-**** ********@*****.***

PROFESSIONAL SUMMARY

** ***** ** ** ********** combining LAN Desktop and System Admin roles.

TECHNICAL SKILLS

SOFTWARE: VMWare, MS Office, some basic Powershell, MS Exchange Server, Dameware, MS WSUS, MS SCOM, Ghost, Netbackup, Active Directory

LANGUAGES: NONE

PROJECT MANAGEMENT TOOLS: Remedy, some MS Project and Visio

HARDWARE: FUJITSU, HP, COMPAC, DELL, AND IBM STANDALONE SERVERS AND BLADES

APPLICATIONS: INVOLVED IN SEVERAL SYSTEM WIDE APPLICATION ROLLOUTS INCLUDING POINT OF SALE ENVIROMENTS)

INDUSTRIES: TELECOM, STATE GOVERNMENT

OPERATING SYSTEMS: Windows 2000, 2003, 2008, XP and ESX server

PROFESSIONAL EXPERIENCE

COMPANY NAME ALLTEL/VERIZON

DATE JUNE 30, 2001 TO MARCH 31, 2012

TITLE TECHNICAL ANALYST II

LITTLE ROCK, AR

4 years of LAN Desktop experience including:

• Imaging

• Hardware

• Security

• Software Rollouts

• Customer Service

7 years of System Admin experience including:

• OS Support

• VMWare Support

• Security Liaison

• WSUS Admin

• SCOM Monitoring

• Hardware

• Project Support

COMPANY NAME CORVEL CORPORATION

DATE NOV 5, 2000 TO JUNE 2001

TITLE TECHNICAL ANALYST II

LITTLE ROCK, AR

I was one of 2 systems administrators. I helped manage a 2 NT server network with an additional VAX server. Also included user desktop support. I also assisted in the monthly invoicing.

COMPANY NAME ARK STATE ETHICS COMMISSION

DATE JULY 1, 1999 TO NOV 3, 2000

TITLE SYSTEMS ADMIN

LITTLE ROCK, AR

I was the network administrator for a 10 member NT 4.0 network. I handled all questions and concerns computer related. I developed and administered an Access database for all mail-outs.

CERTIFICATIONS & TRAINING

• MCSE NT and 2000,

• MCSA 2000

• VMWare VCP 3.5 , 4, and 5

• A+

EDUCATION

SCHOOL ARKANSAS COLLEGE OF TECHNOLOGY DATE 10-85 TO 10-87

DEGREE ASSOCIATE’S DEGREE IN ELECTRONICS TECHNOLOGY

SCHOOL UNIVERSITY OF CENTRAL ARKANSAS

DATE 1-83 TO 5-84

Contact this candidate