Customer Service Representative
Resume:
Danielle R. Seymour
Smyrna, Georgia *****
770-***-****(cell) 770-***-****(home) ********.********@*****.***
SUMMARY
Highly motivated, skilled in customer communication and complaint resolution. Detail-oriented, high energy team player; adapts easily to changing priorities. Works well independently; effectively achieves goals under demanding timelines; patient and resourceful in solving problems with the ability to focus on projects with little supervision.
Core Areas of Expertise Include:
Customer Service Technical Support
Call Center Expert Computer
Sales and Collection Warehouse
PROFESSIONAL EXPERIENCE OVERVIEW
Customer Service Representative
CCH Small Firm Services, Kennesaw, GA 2010-2011
Key Responsibilities:
Interfaced with customers via inbound or outbound calls
Resolved routine tax software problems with products and services
Logged inquiries and complaints into the company database
Updated customer records upon request
Warehouse Worker
Staffmark JVC, Atlanta, GA 2009-2010
Key Responsibilities:
Order picking, packing, labeling, tagging and wrapping products
Packaged finished products for shipping
Cleaned and maintained work area
Responsible for quality control and compliance of safety regulations
Turned off and secured equipment when not in use
Customer Service Representative
Alorica Inc. – AT&T Kennesaw, GA 2008-2010
Key Responsibilities:
Ensured proper verification process
Knowledge of telecommunications hardware and software
Initiated transactions in billing system
Troubleshot cellular web complications
Customer Service Associate
Insight Global Inc, Atlanta, GA 2007-2008
Key Responsibilities:
Communicated with employees regarding the I-Hotelier Bridge GDS
Provided technical support to resolve issues within the Central Reservation System
Researched, investigated and escalated if necessary all support requests in a timely manner
Customer Service Representative/Collector
TranDotCom Solutions, Kennesaw, GA 2007
Key Responsibilities:
Verified bank information and notated accounts properly
Verified employment, telephone and residence
Initiated inbound and outbound calls
Updated team members and management with statistics
Guest Service Agent/Night Auditor
Drury Inn & Suites Hotel, Marietta, GA 2006-2007
Key Responsibilities:
Front desk duties including answering multi-line telephone system
Operated epitome PMS operating system
Booked reservations
Checked guest in and out of hotel
Prepared daily, monthly and annual hotel revenue reports
Certified Shift Manager
McDonald’s Co., Gretna, LA 2000-2005
Key Responsibilities:
Managed crew, product and equipment on assigned shifts
Controlled labor, waste and cash while managing shifts
Used proper security and verification procedures while handling deposits and contents of safe
Executed and managed all food safety and sanitation requirements
Responsible for hiring and retention of crew
EDUCATION & CREDENTIALS
Associate of Arts Business Administration
Southeast College of Technology
Metairie, LA
Basic Computer Certification
SeniorNet Learning Center
New Orleans, LA
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