Customer Service Sales

Arthur Morgan

*** ***** **** *** ** • Teaneck, NJ 07666 • ***************@*****.*** • 201-***-****

Objective- To obtain a position with a progressive organization where I can make maximum use of excellent organizational, communication, customer service skills, business education and experience.

Summary of Qualifications- Extensive background in customer service industries as well as two years management experience. Top notch over the phone customer service skills. Excellent oral and written communication skills. Ability to multi task in high stress situations. Excelled in a highly competitive industry. Outstanding interpersonal and presentation skills. Great organizational skills which allows me to easily meet all deadlines. Skilled in all Microsoft Office applications (Chubb Institute- Certified in Computer Technical Support- March 2001).

Education- S.U.N.Y Old Westbury Old Westbury, NY May 2009

Bachelor of Science in Business Administration

• Concentration in Management.

• Secondary Emphasis in Finance.

Professional Experience-

Personal Trainer/ Boxing Instructor, Teaneck, NJ October 2009- Present

Designed diet plans and proper supplemental nutrition as well as focus on specific problems (i.e. injuries, obesity, etc.) for gym members.

Used boxing fundamentals and techniques to achieve client's fitness goals.

Develop and implement individualized programs on strength training, flexibility, posture and cardiovascular fitness based on client’s fitness objectives and capabilities.

Infiniti of Englewood, Englewood, NJ June 2009- December 2009

Sales Associate

Received awards for achieving the ranking of “Top 25 Salesperson in the Eastern Region.”

Achieved ranking as top salesman locally.

Sold 22 cars in my first month of sales with no previous auto sales experience.

Achieved every volume bonus and incentive that was offered by the dealership.

West End Tavern, New York, NY May 2004- May 2006

Manager

Assisted in scheduling of the staff as well as handled any disputes with customers.

Managed all Bartenders and Bar backs during my assigned shifts.

Developed and implemented new methods to cut costs.

Mellon Investor Services, Ridgefield Park, NJ October 2001- June 2002

Customer Service/ Call Center Agent

Developed and mastered my over the phone customer service skills.

Handled at least a hundred phone calls a day and thousands of accounts monthly.

Work with multi-million dollar accounts on a daily basis, resolving any issues, selling stock shares and issuing stock certificates all over the phone.

Received awards for “lowest talk time and most calls handled daily.”

Interests & Activities-

Black Belt in Tae Kwon Do.

Studying Brazilian Jiu- Jitsu.

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