Technical Writer

David A. Terrell

*** *. ** ****** **** #***, Oceanside, California 92058

Land line: 760-***-****

Cell: 760-***-****

**@******.***

Senior Technical Writer

Professional Summary

Technical writing professional with over 20 years experience in documenting products, developing procedures for medical device compliance and producing other communications. Seeking to further a company’s documentation efforts in a career position.

Experience

Technical Writer RIGAKU AUTOMATION Carlsbad

September 2005 to December 2010

Technical manuals, tutorials and other documents for robotic automation of protein crystal development. Created a format that made the machines more useful and advanced features more available to operators. Developed EPAK training for SyteLine ERP.

Product Support Specialist/Writer AGILENT TECHNOLOGIES La Jolla

December 2008 to December 2009

Technical manual, product support, service bulletins and other documents for QPCA instrument. Investigation and verification of product upgrades and support releases. Set up small video service for video technical bulletins. Created and tracked service parts in SAP and other databases.

Procedure Writer ABBOTT VASCULAR Temecula

November 2006 to January 2008

Procedures (SOPs, DOPs, etc.) to ensure that the design, development, use and retirement of equipment used in the manufacture of stents and other vascular devices follow FDA (21 CFR), CE Marking, cGMP and other requirements.

Technical Writer INNOVARE Pasadena

May through August 2005

Document set for REM Security Management Console for a suite of network security products. Brochure copy for LandDeveloper, an aerial photography product for land developers.

Online Help Writer VERIZON ONLINE Carlsbad

November through December 2004

Online help for new Internet users. Created a more friendly style for Internet newcomers.

Technical/Marketing Writer @ROAD Fremont

June to October 2003

Marketing materials and technical manuals for GPS-based tracking service to manage a company's mobile workforce. Marketing style for customers, technical style for technicians.

Proposal Writer EDGE INNOVATIONS Alameda

April, September 2002, January 2003

Proposal for theme park/movie animatronics. Multiple proposal and project stages. Proposal sections included QA, software control, electronic, electromechanical, pneumatic, and hydraulic systems.

Technical Writer BEAM DYNAMICS San Carlos

March 2002

Help system for Laser-Link, an application to import and process CAD/CAM parts drawings for laser machining.

Technical Writer WHERIFY WIRELESS Redwood Shores

December 2001 to September 2002

User Guide for parents to locate their children wearing the GPS Personal Locator. Originated user guides from prototype product, engineering notes, and interviews.

Technical Writer CINTA NETWORKS San Jose

February to April 2001

Fiber-optic networks built with LS3000 lambda switches. User guides for network simulator and network manager.

Technical Writer SYMMETRICOM San Jose

April 1992 to January 2001

Synchronization and digital switching products for telecommunications. Operator guides, maintenance manuals, training courses, TL1 language references, user materials, application notes, and marketing materials.

Prior Experience

SPECTRA-PHYSICS LASER DIODE SYSTEMS, Mountain View. TFR Laser

GENUS, Mountain View. Semiconductor manufacturing equipment

NORTHERN TELECOM, Santa Clara. StarLAN Desktop networking

APPLE COMPUTER, Cupertino. Networking seminar

AMDAHL, Sunnyvale. Robotics-based manufacturing equipment

FORD AEROSPACE, Palo Alto. Satellite

HUGHES SPACE DIVISION, El Segundo. Satellite

ROCKWELL SPACE DIVISION, Seal Beach. GPS satellite

Education

BA, English (Writing), University of Hawaii

Seminars, Classes

Document Usability

Documenting Java APIs

Documenting C++ APIs

Microsoft FrontPage

Programming CGI (Perl 5.0)

Introduction to JavaScript

Marketing Writing

Field Service training

Pharmacy Technician training

Skills Summary

Desktop publishing tools:

FrameMaker

Microsoft Word, others

Design and production tools:

Adobe Acrobat

Adobe Photoshop, Illustrator and other bitmap and vector-based graphics tools

Screen Print Platinum and other screen-capture applications

Other production technologies

Publications developed:

Maintenance manuals

User guides

SOPs, DOPs, other procedures

Research-level references

Online help

Training courses

Video maintenance training courses

21 CFR medical device compliance

Integrated hardware and software systems:

Telecom systems

Including synchronization, SONET, fiber optics, TL1, digital switches

Medical systems

Robotics-based automated manufacturing

Computer systems and peripherals

GPS satellite and support systems

Software products:

Telecom system software

System control modules

Diagnostics

Complex system applications

Programming:

HTML

JavaScript

Perl

API documentation:

Java

C++

Professional skills:

Lead/supervisor

Research and interpersonal skills

Document and graphic design

Illustration, photography

Video scripts and development

Usability verification

Production for print, Web, CD

Document-to-print troubleshooting

Document-to-Web troubleshooting

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