Network / Storage Engineer

CHRIS JOHNSTON.

*** ******* ****** ** • Lake St. Louis, MO 63367 • 636-***-**** • ****************@*****.***

PROFESSIONAL SUMMARY

Certified Storage / Network Engineer with 10 years of experience in planning, designing, implementing and supporting the network systems needs of Tier 1 clients and specific experience working for large, nationally known storage hardware, software and service providers. Significant experience troubleshooting network/storage related issues, documenting issues / resolutions, managing firmware and managing SAN related projects as required. Practiced ITIL guidelines when working with customers. Experienced providing 24/365 remote and on-site client support for network systems. Achieved multiple EMC and Cisco related certifications. Possesses excellent verbal and written communication skills, excellent time management skills and broad-based business knowledge. I'm very detail oriented with a focus on customer satisfaction, and a team player that works will with people of all levels within an organization.

PROFESSIONAL EXPERIENCE

XIOTECH CORPORATION., (www.xiotech.com)

SENIOR SAN ENGINEER (May. 2006 – February. 2010)

Served as a Senior SAN Engineer responsible for supporting the Enterprise level, Storage Area Networking needs of the Midwest region clients of Xiotech Corporation, provider of data storage and protection solutions. Specifically design, develop, implement and support SAN needs for clients including Microsoft, Washington University, University of Arkansas, Joyce Meyer Ministries, Hallmark Cards, the Home Depot and Penn National Gaming.

RESPONSIBLITIES:

1. Planned, designed and implemented SAN equipment at customer's facility to ensure full functionality according to specifications. Reviewed performance reports and documentation from customers and field representatives, and inspected malfunctioning or damaged products to determine nature and scope of problem.

2. Reviewed customer issues and repaired, recommend solution or replaced the faulty equipment. Coordinated problem resolution with engineering, customer service, and other personnel to expedite repairs. Provided on-site technical assistance to help diagnose and repair equipment.

3. Maintained records of performance reports. Analyzed reports of technical problems to determine trends affecting future design, production, service, maintenance processes, and recommended modifications to eliminate future problems. Provide 24x7 support to Xiotech customers.

4. Provided a communication link between the customer and the company to help ensure that effective service was provided to the customer. Provided team leadership and/or provided guidance and work direction to less experienced Field Engineers.

5. Implemented and configured Brocade, McData and Cisco SAN switches. Configured and installed server Host Bus Adapters (HBAs) for Windows Server 2000/2003, Windows Server 2008, VMware ESX Server, Unix and Linux systems. Diagnosed and resolved Fiber Channel SANs and connectivity.

Technical Environment: VMware ESX & VSphere, Citrix XenServer, Microsoft Hyper-V 2008, Microsoft Windows 2008 server, Microsoft Windows 2003 server, Linux Redhat Enterprise, Unix, AIX, HP-UX, Microsoft Exchange Server, Microsoft SQL Server, Perl Scripting, Dell Blade Servers, HP Blade Servers, IBM Blade Server, Cisco UCS products.

XO COMMUNICATIONS., (www.xo.com)

NETWORK OPERATIONS SPECIALIST IV (Nov. 2004 – May. 2006)

Served as a Network Operations Specialist responsible for providing 3rd level support for the Core IP Backbone of XO Communications, provider of data and internet services for government, carrier and wholesale customers nationwide. Specifically supported the networking needs of clients including Level3 Communications, Verizon, ATT and Sprint.

RESPONSIBLITIES:

1. Supports the following: Cisco routers/switches (specifically GSR and 7200 series routers and 2500 and 4000 switches), Juniper J, E and M-Series routers and also Foundry switches.

2. Also experience with TCP/IP, OSPF, BGP and extensive experience troubleshooting these protocols on large-scale backbone networks.

3. Support of MPLS, VOIP (SIP/RTP), VPN, ATM, FRAME RELAY, and SONET.

4. Rotational on-call responsibilities.

5. Other responsibilities include: Interfacing with Engineering and Care Organizations, Customer support, Process development, enhancement and documentation and support of specific platforms on the XO Core IP Network.

6. Assistance in the Management of virtual teams targeting high priority chronic customer issues.

7. Work directly with Vendors in collecting data for platform specific outages, bugs, and other anomalies.

Technical Environment: Cisco 7000 series, as well as Juniper M40, M10, M160 series etc., Foundry switches, Cisco PIX firewalls, Cisco Voice over IP, Sonus, SONET, DWDM, T1, T3, DS3, OC-3, OC-12, OC-48, OC 192, IPSEC VPN, Single mode and Multi-mode fiber, TCP/IP, RIP, MPLS, BGP, OSPF, DHCP, DNS.

EMC CORPORATION INC., (www.emc.com)

CUSTOMER ENGINEER (Mar. 2004 – Oct. 2004)

Served as a Customer Engineer responsible for performing hardware and software installations; preventive and remedial maintenance; and assessments for EMC Corporation, provider of systems, software, services, and solutions for information storage and management. Supported the networking needs of clients including AT&T, Enterprise Rent-A-Car, Ameren UE, Edward Jones, Boeing and Citi Group.

RESPONSIBLITIES:

1. Perform installations, preventive and remedial maintenance of EMC equipment at customer locations and in different operating environments, with limited supervision as directed by management. Adhere to administrative policies and escalation procedures.

2. Installation of new equipment including the creation of basic implementation configuration files for customer equipment. Adhere to the Symmetrix Keys to Success.

3. Diagnose limited system malfunctions to isolate problems to EMC, other OEM vendors or software and develop appropriate action plans.

4. Attend training classes as required to develop and maintain a working knowledge of EMC equipment, software, OEM equipment and Basic configurations.

5. Maintain all assigned spare parts, tools and personal test equipment. Perform other duties as assigned by supervisor or senior employee on-site.

6. Maintain microcode at current levels at all assigned accounts.

7. Prepare accurate Clarify cases at the completion of an event.

8. Assure complete customer satisfaction at assigned accounts by adherence to the following: Prompt onsite arrival time, Technical expertise, Knowledge of customer environment, Professionalism, periodic visits as needed. Includes the timely and accurate submission of all associated documentation as well as part returns within 24 hours of an event.

9. Submit accurate and timely expense reports and timecards. Install and establish satisfactory operation of all EMC hardware and software.

10. Perform pro-active maintenance according to established procedures. Adhere to proper escalation procedures.

11. Data Migration using SRDF for Symmetrix and Mirrorview software for Clariion Systems.

Certifications & Training at EMC:

EMC Symmetrix 5000/8000 Series Core

EMC Certified trained on Celerra

EMC Certified trained on Centera

EMC CLARiiON trained on CX Series

EMC Certified trained on DMX

NTT/VERIO, INC., (www.verio.com)

SENIOR NETWORK ENGINEER (Aug. 2000 to Feb.2004)

Served as a Senior Network Engineer for a global Internet Service Provider operating on a Tier 1 network. Built impressive record of achievement and advancement through series of progressively responsible positions for this global Tier-1 Backbone and Web-hosting leader. Involved in the development and design of Verio Network facilities around the US which involved planning and careful coordination and migration of thousands of customers onto newly implemented networks. Advancement based on consistent contributions to corporate growth, project management, and team leadership and customer satisfaction.

RESPONSIBLITIES:

1. Planned, designed and deployed NTT/Verio’s Central region backbone network for Central region. Implemented and configured many types of Cisco routers and switches, including Cisco 7206vxr, 7507, 7513, etc, as well as Juniper M5, M20, M40, M160, etc., and Foundry switches for use in global IP network.

2. Implemented and configured Cisco Pix firewall 520. Configured, monitored, and diagnosed various telecommunication circuits including: Frame Relay, ISDN, SMDS, DSL, T1, T3, DS3, OC-3, OC-12, and OC-48 to support the Verio Global Network.

3. Used HP OpenView, MRTG, Cisco Works, and other network sniffers to monitor network utilization and ensure that all bandwidth didn’t exceed the allowed limit. Established IPSEC VPN configuration with customer network as well as site-to-site configurations.

4. Designed and implemented the current POP facility for Verio in St. Louis. This included all wiring of Category 4, 5, and 6 network cable, as well as Single mode and Multi-mode fiber.

5. Consolidated more than 500 customers from 2 other points of presence into one site. Documented all customer layouts for this facility. Provided quick and timely solutions for network failure.

6. Supplied Verio regional IP-Engineering staff with technical assistance in implementing and operating the regional portions of our TCP/IP network.

7. Trained at Verio’s Network Operation Center to learn procedures on troubleshooting and reporting network outages as well as providing insight on solutions to various network problems.

8. Handled and tracked incoming network outage tickets. Often worked overnight shifts and was on-call 24hours a day 365 days a year as the only Network Engineer in the St. Louis Region.

9. Implemented, configured, and troubleshooting DHCP for customer use. Experienced with DNS, SNMP, POP3, & FTP protocols. Supported teams and departments enterprise wide with technical expertise in TCP/IP, Ethernet, Cisco routers and switches, and ATM technology.

10. Performed extensive troubleshooting of layer 2 and 3 problems, third party vendor networks and provided technical support for the enterprise network. Used network monitoring tools for identification of problems and troubleshooting to resolve issues.

11. Performed LAN/WAN troubleshooting of IOS and hardware related to network issues. Participated in infrastructure design, technology reviews and strategy meetings.

Technical Environment: Cisco 7000 series, 12000 series, etc, as well as Juniper M5, M20, M40, M160, etc., Foundry switches, Cisco PIX firewalls, Frame Relay, ISDN, ATM, Frame Relay, SMDS, DSL, T1, T3, DS3, OC-3, OC-12, OC-48, IPSEC VPN, HP OpenView, MRTG, Cisco Works, Category 4, 5, and 6 cable, Single mode and Multi-mode fiber, TCP/IP, RIP, EIGRP, BGP, OSPF, DHCP, DNS, SNMP, POP3, & FTP.

Selected accomplishments:

• Help plan and integrate new technical infrastructure to optimally support national customers, and processes/procedures and standards.

• Implemented the consolidation and re-structuring of 9 separate network infrastructures into a cohesive, high-availability one, servicing more than 15,000 customers.

• Recognized for establishing and leading flexible and dynamic project teams capable of responding quickly to changing business requirements and customer needs.

EDUCATION & CREDENTIALS

Associate of Technology in Computer Networking

Ranken Technical College, St. Louis MO, 63113

Phi Theta Kappa Honor Society Member Since 1999

Published Biography in the National Dean's List, 1999-2000 Edition

• Xiotech Certified Engineer - XNE

• VMware Certification Training- VCP

• Cisco Certified Network Professional – CCNP

• Cisco Certified Network Associate – CCNA

• Designing Cisco Networks Training - DCN

• Cisco Cable Communications Training

• Building Cisco Metro Optical Networks Training - METRO

• Juniper Network Certified Internet Specialist Training - JNCIS

• Microsoft Certified Professional - MCP

• Certified Novell Administrator – CNA

• EMC Certified Symmetrix/DMX 5000/8000 Series

• EMC Certified trained on CLARiiON CX Series

• EMC Certified trained on Celerra

• A+ Certified Technician

TECHNICAL SUMMARY

Hardware:

Designed, implemented & troubleshooting of Cisco Network & Storage hardware:

• MDS-9513, 9509 & 9506 SAN switches

• MDS-9216, 9120 & 9140 SAN switches

• MDS-9124 &9134 SAN switches

• 1700 series Routers

• 2600 series Routers

• 12000 series Routers

• 7000 series Routers

Designed, implemented & troubleshooting of Brocade San Switch models:

• Brocade DCX Backbones

• Brocade 48000 Director

• Brocade 200e & 300

• Brocade 5100 & 5300

Implemented and configured:

• Brocade, McData and Cisco SAN Switches.

• Xiotech Magnitude 3D Storage Arrays.

• EMC Symmetrix 3000, 4000, 5000, & DMX Storage Devices.

• EMC of Clariion CX600, CX700, CX3, CX4 Storage Devices.

• EMC Centera equipment.

• EMC Connectrix Enterprise switches.

• EMC Celerra Network Services equipment.

• Cisco Optical equipment 15454.

• Cisco Pix firewall {506, 515, 520, 525} series.

• Juniper routers {M20, M40, M160, M7i} series.

• Watchguard firewalls.

• Netopia routers.

• 3 Com Switches & Hubs.

• Fluke Testing Equipment.

• Juniper E-seriers routers.

• Sonus Routers.

Software:

Designed, implemented & troubleshooting of the following software programs:

• VMware ESX server

• Microsoft Hyper-V

• Citrix XenServer

• Xiotech ICON Manager

• Microsoft Windows 7

• Microsoft Server 2003

• Microsoft Server 2007

• Microsoft Exchange 2003

• EMC PowerPath

• EMC SAN Copy

• EMC MirrorView

• Microsoft Windows 7

• Novell Netware 5.x

• Linux Redhat 7.1

• Unix Free BSD

• Cisco Network & Storage IOS software

• Juniper JUNOS software

• Cisco Works 2000

• HP Openview

• EMC Control Center Software

• EMC Navisphere Software

• Sendmail for Unix and Linux

Experience in the following Storage & Network Protocols:

Designed, implemented & troubleshooting of the following Protocols in a Global IP production environment.

 TCP/IP

 IPX/SPX

 Gigabit Ethernet

 Fast Ethernet

 ATM

 OSPF

 EIGRP

 IGRP

 RIP

 BGP

 HSRP

 Spanning Tree Protocol

 ISL

 802.11b

 802.11g

 Ether channel

 SNMP

 Source Route Bridging

 DNS

 WINS

 DHCP

 PPP

 RADIUS

 Multicast IP

 VTP

 VLAN

 IPSEC

 VPN

 PVLAN

 PPTP

 NAT

 FTP

 POP

 OSI model

 Fiber Channel

 FCIP

 iSCSI

Experience in the following Telecommunications Technologies

Designed, implemented configuration & troubleshooting of the following Technologies in a Global IP production environment.

 T1

 T3

 DS3

 CT3

 ISDN

 ATM

 Frame Relay

 SMDS

 10 Base T

 Gigabit Ethernet

 OC-3

 OC-12

 OC-48

 DSL

 Cable Modem

 Single Mode Fiber

 Multi Mode Fiber

 Category 4, 5, 6 network cables

 Channelized OC-3, 12, 48, 192

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